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North America Customer Relationship Management (CRM) Market

  • Report Code: CU 1000
  • Publish Date: Upcoming
  
Description
Table of Contents
Customer Intelligence
Summary
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The North American customer relationship management (CRM) market is expected to grow at a CAGR of 6.1% from 2013 and 2018. Customer relationship management includes a set of applications and systems that are used by organizations to automate and streamline customer service management, sales and marketing efforts, and technical support.

 

A CRM system/application is inclusive of several functions that fulfill the specific requirements of an organization. Some CRM systems can be used in different types of organizations, while some organizations prefer to get customized systems.

 

A CRM essentially stores and integrates data entered by the staff. This can be done on various levels. Different departments of an organization have the access to these systems. Thus, there is no compulsion for a few employees to feed and maintain all the data.

 

A CRM is a highly valuable asset for any business organization. It helps the organization deliver high-quality customer service. Customer interactions, feedback, grievances, and other information can be easily stored, processed, and retrieved by the concerned departments.

 

Based on the data captured in the CRM systems, an organization can identify the level of satisfaction derived by the customers while using its products and services. With this information, an organization can devise a course of action to improve C-SAT levels and its products and services.

 

Depending on how an organization configures its CRM, the system can easily send automated responses to the customers based on their queries. Periodic reminders and useful information that may be needed by the customer regarding a product or service are also sent through the CRM.

 

An efficient CRM system helps an organization to not just serve its customers well, but also plan sales, marketing, and other initiatives that can be taken to tap into new markets, as well as expand the customer base in existing markets.

 

Companies that currently serve the North American customer relationship management (CRM) market are Cerner Corporation, Oracle Corporation, Aspect Software, Avaya Inc., Infor, and other companies. End users of this market include office-based physicians, hospitals, emergency healthcare service providers, nurses, and other healthcare providers. A macro indicator of this market is the healthcare expenditure. Components of this market consist of hardware-healthcare IT, software-healthcare IT, and services-healthcare IT. Deployments of this market comprise on-premise systems, cloud-based systems, and web-based systems.

 

This report concentrates on the regional as well as country-wise markets, identifying the growth rate and factors. Company profiles, along with their market offerings are included. The competitive landscape, highlighting the position of key market players has also been included.

 

The report encompasses development strategies of various companies to increase their presence and market share. Sales figures, both in terms of value and volume have also been included.



1 Introduction

1.1 Objective of the study

1.2 Market Definitions

1.3 Market Segmentation & Aspects Covered

1.4 Research Methodology

1.4.1 Assumptions (Market Size, Forecast, etc)

2 Executive Summary

3 Market Overview

4 Customer Relationship Management (CRM)-North America, By Segments

4.1 Split By Geography

4.1 Customer Relationship Management (CRM)-U.S. by Markets

4.1 Customer Relationship Management (CRM)-Canada by Markets

4.2 Social Customer Relationship Management-North America

4.2.1 Social Customer Relationship Management-North America, By Endusers

4.2.1.1 Social Customer Relationship Management-Small and Medium Business (SMB)-North America

4.2.1.2 Social Customer Relationship Management-Enterprises-North America

4.2.2 Social Customer Relationship Management-North America, By Industries

4.2.2.1 Social Customer Relationship Management-Banking,Financial Services and Insurance (BFSI) (ICT)-North America

4.2.2.2 Social Customer Relationship Management-Education (ICT)-North America

4.2.2.3 Social Customer Relationship Management-Energy and Utilities (ICT)-North America

4.2.2.4 Social Customer Relationship Management-Healthcare and Life Science (ICT)-North America

4.2.2.5 Social Customer Relationship Management-Retail and Wholesale Distribution (ICT)-North America

4.2.2.6 Social Customer Relationship Management-Telecommunication (ICT)-North America

4.2.2.7 Social Customer Relationship Management-Transportation and Logistics (ICT)-North America

4.2.2.8 Social Customer Relationship Management-Oil and Gas (ICT)-North America

4.2.3 Social Customer Relationship Management-North America, By Solutions

4.2.3.1 Social Customer Relationship Management-Social Management-North America

4.2.3.2 Social Customer Relationship Management-Social Monitoring And Social Listening-North America

4.2.3.3 Social Customer Relationship Management-Social Mapping-North America

4.2.3.4 Social Customer Relationship Management-Social Middleware-North America

4.2.3.5 Social Customer Relationship Management-Social Measurement-North America

4.2.4 Social Customer Relationship Management-North America, By Deployments

4.2.4.1 Social Customer Relationship Management-Hosted (ICT)-North America

4.2.4.2 Social Customer Relationship Management-On-Premise (ICT)-North America

4.2.4.3 Social Customer Relationship Management-Hybrid (ICT)-North America

4.2.5 Social Customer Relationship Management-North America, By Applications

4.2.5.1 Social Customer Relationship Management-Sales-North America

4.2.5.2 Social Customer Relationship Management-Marketing-North America

4.2.5.3 Social Customer Relationship Management-Customer Care and Support-North America

4.2.5.4 Social Customer Relationship Management-Other (Business Functions)-North America

4.2.6 Social Customer Relationship Management-North America, By Geographies

4.2.6.1 Social Customer Relationship Management-U.S.

4.2.6.2 Social Customer Relationship Management-Canada

4.3 Customer Relationship Management-North America

4.3.1 Customer Relationship Management-North America, By Applications

4.3.1.1 Customer Relationship Management-Sales-North America

4.3.1.2 Customer Relationship Management-Marketing-North America

4.3.1.3 Customer Relationship Management-Customer Care and Support-North America

4.3.1.4 Customer Relationship Management-Other (Business Functions)-North America

4.3.2 Customer Relationship Management-North America, By Endusers

4.3.2.1 Customer Relationship Management-Small and Medium Business (SMB)-North America

4.3.2.2 Customer Relationship Management-Enterprises-North America

4.3.3 Customer Relationship Management-North America, By Deployments

4.3.3.1 Customer Relationship Management-Hosted (ICT)-North America

4.3.3.2 Customer Relationship Management-On-Premise (ICT)-North America

4.3.3.3 Customer Relationship Management-Hybrid (ICT)-North America

4.3.4 Customer Relationship Management-North America, By Industries

4.3.4.1 Customer Relationship Management-Education (ICT)-North America

4.3.4.2 Customer Relationship Management-Banking,Financial Services and Insurance (BFSI) (ICT)-North America

4.3.4.3 Customer Relationship Management-Oil and Gas (ICT)-North America

4.3.4.4 Customer Relationship Management-Retail and Wholesale Distribution (ICT)-North America

4.3.4.5 Customer Relationship Management-Telecommunication (ICT)-North America

4.3.4.6 Customer Relationship Management-Healthcare and Life Science (ICT)-North America

4.3.4.7 Customer Relationship Management-Energy and Utilities (ICT)-North America

4.3.4.8 Customer Relationship Management-Transportation and Logistics (ICT)-North America

4.3.5 Customer Relationship Management-North America, By Geographies

4.3.5.1 Customer Relationship Management-U.S.

4.3.5.2 Customer Relationship Management-Canada

5 Customer Relationship Management (CRM)-North America, By Applications

5.1 Split By Geography

5.2 Customer Relationship Management (CRM)-U.S. by Applications

5.1 Customer Relationship Management (CRM)-Canada by Applications

5.2 Customer Relationship Management (CRM)-Sales-North America

5.2.1 Customer Relationship Management (CRM)-Sales-North America, By Geographies

5.2.1.1 Customer Relationship Management (CRM)-Sales-U.S.

5.2.1.2 Customer Relationship Management (CRM)-Sales-Canada

5.2.2 Customer Relationship Management (CRM)-Sales-North America, By Segments

5.2.2.1 Customer Relationship Management-Sales-North America

5.2.2.2 Social Customer Relationship Management-Sales-North America

5.3 Customer Relationship Management (CRM)-Marketing-North America

5.3.1 Customer Relationship Management (CRM)-Marketing-North America, By Geographies

5.3.1.1 Customer Relationship Management (CRM)-Marketing-U.S.

5.3.1.2 Customer Relationship Management (CRM)-Marketing-Canada

5.3.2 Customer Relationship Management (CRM)-Marketing-North America, By Segments

5.3.2.1 Customer Relationship Management-Marketing-North America

5.3.2.2 Social Customer Relationship Management-Marketing-North America

5.4 Customer Relationship Management (CRM)-Customer Care and Support-North America

5.4.1 Customer Relationship Management (CRM)-Customer Care and Support-North America, By Geographies

5.4.1.1 Customer Relationship Management (CRM)-Customer Care and Support-U.S.

5.4.1.2 Customer Relationship Management (CRM)-Customer Care and Support-Canada

5.4.2 Customer Relationship Management (CRM)-Customer Care and Support-North America, By Segments

5.4.2.1 Customer Relationship Management-Customer Care and Support-North America

5.4.2.2 Social Customer Relationship Management-Customer Care and Support-North America

5.5 Customer Relationship Management (CRM)-Other (Business Functions)-North America

5.5.1 Customer Relationship Management (CRM)-Other (Business Functions)-North America, By Geographies

5.5.1.1 Customer Relationship Management (CRM)-Other (Business Functions)-U.S.

5.5.1.2 Customer Relationship Management (CRM)-Other (Business Functions)-Canada

5.5.2 Customer Relationship Management (CRM)-Other (Business Functions)-North America, By Segments

5.5.2.1 Customer Relationship Management-Other (Business Functions)-North America

5.5.2.2 Social Customer Relationship Management-Other (Business Functions)-North America

6 Customer Relationship Management (CRM)-North America, By Endusers

6.1 Split By Geography

6.3 Customer Relationship Management (CRM)-U.S. by Endusers

6.1 Customer Relationship Management (CRM)-Canada by Endusers

6.2 Customer Relationship Management (CRM)-Small and Medium Business (SMB)-North America

6.2.1 Customer Relationship Management (CRM)-Small and Medium Business (SMB)-North America, By Industries

6.2.1.1 Customer Relationship Management (CRM)-Telecommunication (ICT)-Small and Medium Business (SMB)-North America

6.2.1.2 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Small and Medium Business (SMB)-North America

6.2.1.3 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Small and Medium Business (SMB)-North America

6.2.1.4 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Small and Medium Business (SMB)-North America

6.2.1.5 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Small and Medium Business (SMB)-North America

6.2.1.6 Customer Relationship Management (CRM)-Education (ICT)-Small and Medium Business (SMB)-North America

6.2.1.7 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Small and Medium Business (SMB)-North America

6.2.1.8 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Small and Medium Business (SMB)-North America

6.2.2 Customer Relationship Management (CRM)-Small and Medium Business (SMB)-North America, By Geographies

6.2.2.1 Customer Relationship Management (CRM)-Small and Medium Business (SMB)-U.S.

6.2.2.2 Customer Relationship Management (CRM)-Small and Medium Business (SMB)-Canada

6.2.3 Customer Relationship Management (CRM)-Small and Medium Business (SMB)-North America, By Segments

6.2.3.1 Customer Relationship Management-Small and Medium Business (SMB)-North America

6.2.3.2 Social Customer Relationship Management-Small and Medium Business (SMB)-North America

6.2.4 Customer Relationship Management (CRM)-Small and Medium Business (SMB)-North America, By Solutions

6.2.4.1 Social Monitoring And Social Listening-Small and Medium Business (SMB)-North America

6.2.4.2 Social Mapping-Small and Medium Business (SMB)-North America

6.2.4.3 Social Management-Small and Medium Business (SMB)-North America

6.2.4.4 Social Middleware-Small and Medium Business (SMB)-North America

6.2.4.5 Social Measurement-Small and Medium Business (SMB)-North America

6.3 Customer Relationship Management (CRM)-Enterprises-North America

6.3.1 Customer Relationship Management (CRM)-Enterprises-North America, By Industries

6.3.1.1 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Enterprises-North America

6.3.1.2 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Enterprises-North America

6.3.1.3 Customer Relationship Management (CRM)-Telecommunication (ICT)-Enterprises-North America

6.3.1.4 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Enterprises-North America

6.3.1.5 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Enterprises-North America

6.3.1.6 Customer Relationship Management (CRM)-Education (ICT)-Enterprises-North America

6.3.1.7 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Enterprises-North America

6.3.1.8 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Enterprises-North America

6.3.2 Customer Relationship Management (CRM)-Enterprises-North America, By Geographies

6.3.2.1 Customer Relationship Management (CRM)-Enterprises-U.S.

6.3.2.2 Customer Relationship Management (CRM)-Enterprises-Canada

6.3.3 Customer Relationship Management (CRM)-Enterprises-North America, By Segments

6.3.3.1 Customer Relationship Management-Enterprises-North America

6.3.3.2 Social Customer Relationship Management-Enterprises-North America

6.3.4 Customer Relationship Management (CRM)-Enterprises-North America, By Solutions

6.3.4.1 Social Monitoring And Social Listening-Enterprises-North America

6.3.4.2 Social Mapping-Enterprises-North America

6.3.4.3 Social Management-Enterprises-North America

6.3.4.4 Social Middleware-Enterprises-North America

6.3.4.5 Social Measurement-Enterprises-North America

7 Customer Relationship Management (CRM)-North America, By Industries

7.1 Split By Geography

7.4 Customer Relationship Management (CRM)-U.S. by Industries

7.1 Customer Relationship Management (CRM)-Canada by Industries

7.2 Customer Relationship Management (CRM)-Telecommunication (ICT)-North America

7.2.1 Customer Relationship Management (CRM)-Telecommunication (ICT)-North America, By Endusers

7.2.1.1 Customer Relationship Management (CRM)-Telecommunication (ICT)-Small and Medium Business (SMB)-North America

7.2.1.2 Customer Relationship Management (CRM)-Telecommunication (ICT)-Enterprises-North America

7.2.2 Customer Relationship Management (CRM)-Telecommunication (ICT)-North America, By Geographies

7.2.2.1 Customer Relationship Management (CRM)-Telecommunication (ICT)-U.S.

7.2.2.2 Customer Relationship Management (CRM)-Telecommunication (ICT)-Canada

7.2.3 Customer Relationship Management (CRM)-Telecommunication (ICT)-North America, By Segments

7.2.3.1 Social Customer Relationship Management-Telecommunication (ICT)-North America

7.2.3.2 Customer Relationship Management-Telecommunication (ICT)-North America

7.3 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-North America

7.3.1 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-North America, By Deployments

7.3.1.1 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Hosted (ICT)-North America

7.3.1.2 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-On-Premise (ICT)-North America

7.3.1.3 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Hybrid (ICT)-North America

7.3.2 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-North America, By Endusers

7.3.2.1 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Small and Medium Business (SMB)-North America

7.3.2.2 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Enterprises-North America

7.3.3 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-North America, By Geographies

7.3.3.1 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-U.S.

7.3.3.2 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Canada

7.3.4 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-North America, By Segments

7.3.4.1 Social Customer Relationship Management-Banking,Financial Services and Insurance (BFSI) (ICT)-North America

7.3.4.2 Customer Relationship Management-Banking,Financial Services and Insurance (BFSI) (ICT)-North America

7.4 Customer Relationship Management (CRM)-Education (ICT)-North America

7.4.1 Customer Relationship Management (CRM)-Education (ICT)-North America, By Deployments

7.4.1.1 Customer Relationship Management (CRM)-Education (ICT)-Hosted (ICT)-North America

7.4.1.2 Customer Relationship Management (CRM)-Education (ICT)-On-Premise (ICT)-North America

7.4.1.3 Customer Relationship Management (CRM)-Education (ICT)-Hybrid (ICT)-North America

7.4.2 Customer Relationship Management (CRM)-Education (ICT)-North America, By Endusers

7.4.2.1 Customer Relationship Management (CRM)-Education (ICT)-Enterprises-North America

7.4.2.2 Customer Relationship Management (CRM)-Education (ICT)-Small and Medium Business (SMB)-North America

7.4.3 Customer Relationship Management (CRM)-Education (ICT)-North America, By Geographies

7.4.3.1 Customer Relationship Management (CRM)-Education (ICT)-U.S.

7.4.3.2 Customer Relationship Management (CRM)-Education (ICT)-Canada

7.4.4 Customer Relationship Management (CRM)-Education (ICT)-North America, By Segments

7.4.4.1 Social Customer Relationship Management-Education (ICT)-North America

7.4.4.2 Customer Relationship Management-Education (ICT)-North America

7.5 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-North America

7.5.1 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-North America, By Deployments

7.5.1.1 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Hosted (ICT)-North America

7.5.1.2 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-On-Premise (ICT)-North America

7.5.1.3 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Hybrid (ICT)-North America

7.5.2 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-North America, By Endusers

7.5.2.1 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Small and Medium Business (SMB)-North America

7.5.2.2 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Enterprises-North America

7.5.3 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-North America, By Industries

7.5.3.1 Customer Relationship Management (CRM)-Oil and Gas (ICT)-North America

7.5.4 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-North America, By Geographies

7.5.4.1 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-U.S.

7.5.4.2 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Canada

7.5.5 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-North America, By Segments

7.5.5.1 Social Customer Relationship Management-Energy and Utilities (ICT)-North America

7.5.5.2 Customer Relationship Management-Energy and Utilities (ICT)-North America

7.6 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-North America

7.6.1 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-North America, By Deployments

7.6.1.1 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Hosted (ICT)-North America

7.6.1.2 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-On-Premise (ICT)-North America

7.6.1.3 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Hybrid (ICT)-North America

7.6.2 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-North America, By Endusers

7.6.2.1 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Small and Medium Business (SMB)-North America

7.6.2.2 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Enterprises-North America

7.6.3 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-North America, By Geographies

7.6.3.1 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-U.S.

7.6.3.2 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Canada

7.6.4 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-North America, By Segments

7.6.4.1 Social Customer Relationship Management-Healthcare and Life Science (ICT)-North America

7.6.4.2 Customer Relationship Management-Healthcare and Life Science (ICT)-North America

7.7 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-North America

7.7.1 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-North America, By Endusers

7.7.1.1 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Small and Medium Business (SMB)-North America

7.7.1.2 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Enterprises-North America

7.7.2 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-North America, By Geographies

7.7.2.1 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-U.S.

7.7.2.2 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Canada

7.7.3 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-North America, By Segments

7.7.3.1 Social Customer Relationship Management-Retail and Wholesale Distribution (ICT)-North America

7.7.3.2 Customer Relationship Management-Retail and Wholesale Distribution (ICT)-North America

7.8 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-North America

7.8.1 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-North America, By Endusers

7.8.1.1 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Small and Medium Business (SMB)-North America

7.8.1.2 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Enterprises-North America

7.8.2 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-North America, By Deployments

7.8.2.1 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Hosted (ICT)-North America

7.8.2.2 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-On-Premise (ICT)-North America

7.8.2.3 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Hybrid (ICT)-North America

7.8.3 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-North America, By Geographies

7.8.3.1 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-U.S.

7.8.3.2 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Canada

7.8.4 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-North America, By Segments

7.8.4.1 Social Customer Relationship Management-Transportation and Logistics (ICT)-North America

7.8.4.2 Customer Relationship Management-Transportation and Logistics (ICT)-North America

7.9 Customer Relationship Management (CRM)-Oil and Gas (ICT)-North America

7.9.1 Customer Relationship Management (CRM)-Oil and Gas (ICT)-North America, By Endusers

7.9.1.1 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Small and Medium Business (SMB)-North America

7.9.1.2 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Enterprises-North America

7.9.2 Customer Relationship Management (CRM)-Oil and Gas (ICT)-North America, By Deployments

7.9.2.1 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Hosted (ICT)-North America

7.9.2.2 Customer Relationship Management (CRM)-Oil and Gas (ICT)-On-Premise (ICT)-North America

7.9.2.3 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Hybrid (ICT)-North America

7.9.3 Customer Relationship Management (CRM)-Oil and Gas (ICT)-North America, By Geographies

7.9.3.1 Customer Relationship Management (CRM)-Oil and Gas (ICT)-U.S.

7.9.3.2 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Canada

7.9.4 Customer Relationship Management (CRM)-Oil and Gas (ICT)-North America, By Segments

7.9.4.1 Social Customer Relationship Management-Oil and Gas (ICT)-North America

7.9.4.2 Customer Relationship Management-Oil and Gas (ICT)-North America

8 Customer Relationship Management (CRM)-North America, By Solutions

8.1 Split By Geography

8.5 Customer Relationship Management (CRM)-U.S. by Solutions

8.1 Customer Relationship Management (CRM)-Canada by Solutions

8.2 Customer Relationship Management (CRM)-Social Management-North America

8.2.1 Customer Relationship Management (CRM)-Social Management-North America, By Geographies

8.2.1.1 Customer Relationship Management (CRM)-Social Management-U.S.

8.2.1.2 Customer Relationship Management (CRM)-Social Management-Canada

8.2.2 Customer Relationship Management (CRM)-Social Management-North America, By Segments

8.2.2.1 Social Customer Relationship Management-Social Management-North America

8.3 Customer Relationship Management (CRM)-Social Monitoring And Social Listening-North America

8.3.1 Customer Relationship Management (CRM)-Social Monitoring And Social Listening-North America, By Geographies

8.3.1.1 Customer Relationship Management (CRM)-Social Monitoring And Social Listening-U.S.

8.3.1.2 Customer Relationship Management (CRM)-Social Monitoring And Social Listening-Canada

8.3.2 Customer Relationship Management (CRM)-Social Monitoring And Social Listening-North America, By Segments

8.3.2.1 Social Customer Relationship Management-Social Monitoring And Social Listening-North America

8.4 Customer Relationship Management (CRM)-Social Mapping-North America

8.4.1 Customer Relationship Management (CRM)-Social Mapping-North America, By Geographies

8.4.1.1 Customer Relationship Management (CRM)-Social Mapping-U.S.

8.4.1.2 Customer Relationship Management (CRM)-Social Mapping-Canada

8.4.2 Customer Relationship Management (CRM)-Social Mapping-North America, By Segments

8.4.2.1 Social Customer Relationship Management-Social Mapping-North America

8.5 Customer Relationship Management (CRM)-Social Middleware-North America

8.5.1 Customer Relationship Management (CRM)-Social Middleware-North America, By Geographies

8.5.1.1 Customer Relationship Management (CRM)-Social Middleware-U.S.

8.5.1.2 Customer Relationship Management (CRM)-Social Middleware-Canada

8.5.2 Customer Relationship Management (CRM)-Social Middleware-North America, By Segments

8.5.2.1 Social Customer Relationship Management-Social Middleware-North America

8.6 Customer Relationship Management (CRM)-Social Measurement-North America

8.6.1 Customer Relationship Management (CRM)-Social Measurement-North America, By Geographies

8.6.1.1 Customer Relationship Management (CRM)-Social Measurement-U.S.

8.6.1.2 Customer Relationship Management (CRM)-Social Measurement-Canada

8.6.2 Customer Relationship Management (CRM)-Social Measurement-North America, By Segments

8.6.2.1 Social Customer Relationship Management-Social Measurement-North America

9 Customer Relationship Management (CRM)-North America, By Deployments

9.1 Split By Geography

9.6 Customer Relationship Management (CRM)-U.S. by Deployments

9.1 Customer Relationship Management (CRM)-Canada by Deployments

9.2 Customer Relationship Management (CRM)-Hosted (ICT)-North America

9.2.1 Customer Relationship Management (CRM)-Hosted (ICT)-North America, By Industries

9.2.1.1 Customer Relationship Management (CRM)-Education (ICT)-Hosted (ICT)-North America

9.2.1.2 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Hosted (ICT)-North America

9.2.1.3 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Hosted (ICT)-North America

9.2.1.4 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Hosted (ICT)-North America

9.2.1.5 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Hosted (ICT)-North America

9.2.1.6 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Hosted (ICT)-North America

9.2.2 Customer Relationship Management (CRM)-Hosted (ICT)-North America, By Geographies

9.2.2.1 Customer Relationship Management (CRM)-Hosted (ICT)-U.S.

9.2.2.2 Customer Relationship Management (CRM)-Hosted (ICT)-Canada

9.2.3 Customer Relationship Management (CRM)-Hosted (ICT)-North America, By Segments

9.2.3.1 Customer Relationship Management-Hosted (ICT)-North America

9.2.3.2 Social Customer Relationship Management-Hosted (ICT)-North America

9.3 Customer Relationship Management (CRM)-On-Premise (ICT)-North America

9.3.1 Customer Relationship Management (CRM)-On-Premise (ICT)-North America, By Industries

9.3.1.1 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-On-Premise (ICT)-North America

9.3.1.2 Customer Relationship Management (CRM)-Education (ICT)-On-Premise (ICT)-North America

9.3.1.3 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-On-Premise (ICT)-North America

9.3.1.4 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-On-Premise (ICT)-North America

9.3.1.5 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-On-Premise (ICT)-North America

9.3.1.6 Customer Relationship Management (CRM)-Oil and Gas (ICT)-On-Premise (ICT)-North America

9.3.2 Customer Relationship Management (CRM)-On-Premise (ICT)-North America, By Geographies

9.3.2.1 Customer Relationship Management (CRM)-On-Premise (ICT)-U.S.

9.3.2.2 Customer Relationship Management (CRM)-On-Premise (ICT)-Canada

9.3.3 Customer Relationship Management (CRM)-On-Premise (ICT)-North America, By Segments

9.3.3.1 Customer Relationship Management-On-Premise (ICT)-North America

9.3.3.2 Social Customer Relationship Management-On-Premise (ICT)-North America

9.4 Customer Relationship Management (CRM)-Hybrid (ICT)-North America

9.4.1 Customer Relationship Management (CRM)-Hybrid (ICT)-North America, By Industries

9.4.1.1 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Hybrid (ICT)-North America

9.4.1.2 Customer Relationship Management (CRM)-Education (ICT)-Hybrid (ICT)-North America

9.4.1.3 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Hybrid (ICT)-North America

9.4.1.4 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Hybrid (ICT)-North America

9.4.1.5 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Hybrid (ICT)-North America

9.4.1.6 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Hybrid (ICT)-North America

9.4.2 Customer Relationship Management (CRM)-Hybrid (ICT)-North America, By Geographies

9.4.2.1 Customer Relationship Management (CRM)-Hybrid (ICT)-U.S.

9.4.2.2 Customer Relationship Management (CRM)-Hybrid (ICT)-Canada

9.4.3 Customer Relationship Management (CRM)-Hybrid (ICT)-North America, By Segments

9.4.3.1 Customer Relationship Management-Hybrid (ICT)-North America

9.4.3.2 Social Customer Relationship Management-Hybrid (ICT)-North America

10 Customer Relationship Management (CRM)-North America, By Geographies

10.1 Customer Relationship Management (CRM)-U.S.

10.1.1 Customer Relationship Management (CRM)-U.S., By Companies

10.1.1.1 Customer Relationship Management (CRM)-U.S.-Jive Software

10.1.1.2 Customer Relationship Management (CRM)-U.S.-SugarCRM

10.1.1.3 Customer Relationship Management (CRM)-U.S.-Lithium

10.1.1.4 Customer Relationship Management (CRM)-U.S.-Oracle Corporation

10.1.2 Customer Relationship Management (CRM)-U.S., By Applications

10.1.2.1 Customer Relationship Management (CRM)-Sales-U.S.

10.1.2.2 Customer Relationship Management (CRM)-Marketing-U.S.

10.1.2.3 Customer Relationship Management (CRM)-Customer Care and Support-U.S.

10.1.2.4 Customer Relationship Management (CRM)-Other (Business Functions)-U.S.

10.1.3 Customer Relationship Management (CRM)-U.S., By Endusers

10.1.3.1 Customer Relationship Management (CRM)-Small and Medium Business (SMB)-U.S.

10.1.3.2 Customer Relationship Management (CRM)-Enterprises-U.S.

10.1.4 Customer Relationship Management (CRM)-U.S., By Industries

10.1.4.1 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-U.S.

10.1.4.2 Customer Relationship Management (CRM)-Education (ICT)-U.S.

10.1.4.3 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-U.S.

10.1.4.4 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-U.S.

10.1.4.5 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-U.S.

10.1.4.6 Customer Relationship Management (CRM)-Telecommunication (ICT)-U.S.

10.1.4.7 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-U.S.

10.1.4.8 Customer Relationship Management (CRM)-Oil and Gas (ICT)-U.S.

10.1.5 Customer Relationship Management (CRM)-U.S., By Solutions

10.1.5.1 Customer Relationship Management (CRM)-Social Management-U.S.

10.1.5.2 Customer Relationship Management (CRM)-Social Monitoring And Social Listening-U.S.

10.1.5.3 Customer Relationship Management (CRM)-Social Mapping-U.S.

10.1.5.4 Customer Relationship Management (CRM)-Social Middleware-U.S.

10.1.5.5 Customer Relationship Management (CRM)-Social Measurement-U.S.

10.1.6 Customer Relationship Management (CRM)-U.S., By Deployments

10.1.6.1 Customer Relationship Management (CRM)-Hosted (ICT)-U.S.

10.1.6.2 Customer Relationship Management (CRM)-On-Premise (ICT)-U.S.

10.1.6.3 Customer Relationship Management (CRM)-Hybrid (ICT)-U.S.

10.1.7 Customer Relationship Management (CRM)-U.S., By Segments

10.1.7.1 Customer Relationship Management-U.S.

10.1.7.2 Social Customer Relationship Management-U.S.

10.2 Customer Relationship Management (CRM)-Canada

10.2.1 Customer Relationship Management (CRM)-Canada, By Companies

10.2.1.1 Customer Relationship Management (CRM)-Canada-SugarCRM

10.2.2 Customer Relationship Management (CRM)-Canada, By Applications

10.2.2.1 Customer Relationship Management (CRM)-Sales-Canada

10.2.2.2 Customer Relationship Management (CRM)-Marketing-Canada

10.2.2.3 Customer Relationship Management (CRM)-Customer Care and Support-Canada

10.2.2.4 Customer Relationship Management (CRM)-Other (Business Functions)-Canada

10.2.3 Customer Relationship Management (CRM)-Canada, By Endusers

10.2.3.1 Customer Relationship Management (CRM)-Small and Medium Business (SMB)-Canada

10.2.3.2 Customer Relationship Management (CRM)-Enterprises-Canada

10.2.4 Customer Relationship Management (CRM)-Canada, By Industries

10.2.4.1 Customer Relationship Management (CRM)-Banking,Financial Services and Insurance (BFSI) (ICT)-Canada

10.2.4.2 Customer Relationship Management (CRM)-Education (ICT)-Canada

10.2.4.3 Customer Relationship Management (CRM)-Energy and Utilities (ICT)-Canada

10.2.4.4 Customer Relationship Management (CRM)-Healthcare and Life Science (ICT)-Canada

10.2.4.5 Customer Relationship Management (CRM)-Retail and Wholesale Distribution (ICT)-Canada

10.2.4.6 Customer Relationship Management (CRM)-Telecommunication (ICT)-Canada

10.2.4.7 Customer Relationship Management (CRM)-Transportation and Logistics (ICT)-Canada

10.2.4.8 Customer Relationship Management (CRM)-Oil and Gas (ICT)-Canada

10.2.5 Customer Relationship Management (CRM)-Canada, By Solutions

10.2.5.1 Customer Relationship Management (CRM)-Social Management-Canada

10.2.5.2 Customer Relationship Management (CRM)-Social Monitoring And Social Listening-Canada

10.2.5.3 Customer Relationship Management (CRM)-Social Mapping-Canada

10.2.5.4 Customer Relationship Management (CRM)-Social Middleware-Canada

10.2.5.5 Customer Relationship Management (CRM)-Social Measurement-Canada

10.2.6 Customer Relationship Management (CRM)-Canada, By Deployments

10.2.6.1 Customer Relationship Management (CRM)-Hosted (ICT)-Canada

10.2.6.2 Customer Relationship Management (CRM)-On-Premise (ICT)-Canada

10.2.6.3 Customer Relationship Management (CRM)-Hybrid (ICT)-Canada

10.2.7 Customer Relationship Management (CRM)-Canada, By Segments

10.2.7.1 Social Customer Relationship Management-Canada

10.2.7.2 Customer Relationship Management-Canada

11 Customer Relationship Management (CRM)-North America, By Companies

11.1 Split By Geography

11.7 Customer Relationship Management (CRM)-U.S. by Companies

11.1 Customer Relationship Management (CRM)-Canada by Companies

11.2 Customer Relationship Management (CRM)-Jive Software-North America

11.3 Customer Relationship Management (CRM)-North America-Microsoft Corporation

11.4 Customer Relationship Management (CRM)-North America-Oracle Corporation

11.4.1 Customer Relationship Management (CRM)-North America-Oracle Corporation, By Geographies

11.4.1.1 Customer Relationship Management (CRM)-U.S.-Oracle Corporation

11.5 Customer Relationship Management (CRM)-SugarCRM-North America

11.6 Customer Relationship Management (CRM)-Lithium-North America

11.7 Customer Relationship Management (CRM)-North America-Salesforce

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