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Global Business Process Outsourcing Services Market Research Report

  • Report Code: BU 1000
  • Publish Date: Upcoming
  
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Table of Contents
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Summary
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Business Process Outsourcing Services and its peer markets - Managed Services (ICT), Meter Deployment (ICT), Hosted Infrastructure Services, Critical Infrastructure Protection (CIP), Application Management, Hardware Deployment & Support, Network & Desktop Outsourcing Service, Physical Security (ICT), IS Outsourcing and 2 other markets - adds up to total Support and Maintenance market.

Business Process Outsourcing Services can be segmented by Industries, Geographies, Companies, Deployments and Submarkets. Industries of this market are Banking,Financial Services and Insurance (BFSI) (ICT), Telecommunication (ICT), Retail and Wholesale Distribution (ICT), Government (ICT), Healthcare and Life Science (ICT), Manufacturing (ICT) and Others (ICT). Geographies of this market are North America, Western Europe, Eastern Europe, Asia-Pacific, Middle East and Africa and Latin America. Companies of this market are Wipro BPO, Infosys BPO, TCS Business Process Services, Sitel, WNS Global, Genpact, Accenture, International Business Machines Corporation (IBM), Aegis BPO, Hinduja TMT and Capgemini Outsourcing Services. Deployments of this market are Business Process as a Service (BPaaS). Submarkets of this market are Customer Interaction Services, Back Office Support, IT Operations Support, Business Function Specific Services and Knowledge Services.

 

Key Questions Answered

  • What are market estimates and forecasts; which of Business Process Outsourcing Services markets are doing well and which are not?
  • What is the competitive landscape; How companies like Wipro BPO, Infosys BPO and TCS Business Process Services doing in Business Process Outsourcing Services?
  •  

    What makes our report unique?

    • This reports provides most granular segmentation on Customer Interaction Services, Back Office Support, IT Operations Support and Business Function Specific Services.
    • This report provides market sizing and forecast for the Business Process Outsourcing Services market. It also provides market sizing and forecast along with the drivers/inhibitors/opportunity analysis for each of the micro markets.
    • The report provides deep dive competitive landscape covering the top players such as Wipro BPO, Infosys BPO, TCS Business Process Services and Sitel.
    • The reports provides benchmarking insight on the top players Wipro BPO, Infosys BPO, TCS Business Process Services and Sitel.
    • The report provide competitive intelligence on Wipro BPO, Infosys BPO, TCS Business Process Services and Sitel.
    •  

      Audience for this report

      • Global Business Process Outsourcing Services companies
      • Manufacturing Companies
      • Traders, distributors, and suppliers
      • Governmental and research organizations
      • Associations and industry bodies
      • Technology providers
      •  

        Top developments

        • Wipro and SGI enter into a partnership to strengthen its presence in India
        • Infosys BPO opens a new center in Netherlands to expand its global presence.
        • Infosys BPO develops 'Process Progression Model' to enhance the business results
        • Infosys BPO opens a new center in Netherlands to expand its global presence.
        • Infosys BPO opens a new center in Netherlands to expand its global presence
        • Genpact opens a new center in Brazil to offer finance and accounting Business Process Outsourcing services.
        • Genpact partners with Ayehu to provide business process automation solutions.
        • Accenture and Broadridge introduce processing solutions to help banks in Europe and Asia.
        • Genpact opens a new center in Poland to expand its services in Europe.
        • Infosys sets up a new Business Process Outsourcing Delivery Center in San Jose, California, US.


1 Introduction
1.1 Analyst Insights
1.2 Market Definitions
1.3 Market Segmentation & Aspects Covered
1.4 Research Methodology
2 Executive Summary
3 Market Overview
4 By Submarkets
4.1 Customer Interaction Services
4.2 Back Office Support
4.3 IT Operations Support
4.4 Business Function Specific Services
4.5 Knowledge Services
5 By Industries
5.1 Banking,Financial Services and Insurance (BFSI) (ICT)
5.2 Telecommunication (ICT)
5.3 Retail and Wholesale Distribution (ICT)
5.4 Government (ICT)
5.5 Healthcare and Life Science (ICT)
5.6 Manufacturing (ICT)
5.7 Others (ICT)
6 By Deployments
6.1 Business Process as a Service (BPaaS)
7 By Geographies
7.1 North America
7.2 Western Europe
7.3 Eastern Europe
7.4 Asia-Pacific
7.5 Middle East and Africa
7.6 Latin America
8 By Companies
8.1 Wipro BPO
8.2 Infosys BPO
8.3 TCS Business Process Services
8.4 Sitel
8.5 WNS Global
8.6 Genpact
8.7 Accenture
8.8 International Business Machines Corporation (IBM)
8.9 Aegis BPO
8.10 Hinduja TMT
8.11 Capgemini Outsourcing Services

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Global Business Process Outsourcing Services Market Research Report

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