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Global Business Process Outsourcing Services Market Research Report

Report Code: BU 1000
Publish Date: Upcoming

Description

Table of Contents

Customer Intelligence

Summary

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Business Process Outsourcing Services and its peer markets - Managed Services (ICT), Meter Deployment (ICT), Hosted Infrastructure Services, Critical Infrastructure Protection (CIP), Application Management, Hardware Deployment & Support, Network & Desktop Outsourcing Service, Physical Security (ICT), IS Outsourcing and 2 other markets - adds up to total Support and Maintenance market.

Business Process Outsourcing Services can be segmented by Industries, Geographies, Companies, Deployments and Submarkets. Industries of this market are Banking,Financial Services and Insurance (BFSI) (ICT), Telecommunication (ICT), Retail and Wholesale Distribution (ICT), Government (ICT), Healthcare and Life Science (ICT), Manufacturing (ICT) and Others (ICT). Geographies of this market are North America, Western Europe, Eastern Europe, Asia-Pacific, Middle East and Africa and Latin America. Companies of this market are Wipro BPO, Infosys BPO, TCS Business Process Services, Sitel, WNS Global, Genpact, Accenture, International Business Machines Corporation (IBM), Aegis BPO, Hinduja TMT and Capgemini Outsourcing Services. Deployments of this market are Business Process as a Service (BPaaS). Submarkets of this market are Customer Interaction Services, Back Office Support, IT Operations Support, Business Function Specific Services and Knowledge Services.

Key Questions Answered

What are market estimates and forecasts; which of Business Process Outsourcing Services markets are doing well and which are not?
What is the competitive landscape; How companies like Wipro BPO, Infosys BPO and TCS Business Process Services doing in Business Process Outsourcing Services?

What makes our report unique?

This reports provides most granular segmentation on Customer Interaction Services, Back Office Support, IT Operations Support and Business Function Specific Services.
This report provides market sizing and forecast for the Business Process Outsourcing Services market. It also provides market sizing and forecast along with the drivers/inhibitors/opportunity analysis for each of the micro markets.
The report provides deep dive competitive landscape covering the top players such as Wipro BPO, Infosys BPO, TCS Business Process Services and Sitel.
The reports provides benchmarking insight on the top players Wipro BPO, Infosys BPO, TCS Business Process Services and Sitel.
The report provide competitive intelligence on Wipro BPO, Infosys BPO, TCS Business Process Services and Sitel.

Audience for this report

Global Business Process Outsourcing Services companies
Manufacturing Companies
Traders, distributors, and suppliers
Governmental and research organizations
Associations and industry bodies
Technology providers

Top developments

Wipro and SGI enter into a partnership to strengthen its presence in India
Infosys BPO opens a new center in Netherlands to expand its global presence.
Infosys BPO develops 'Process Progression Model' to enhance the business results
Infosys BPO opens a new center in Netherlands to expand its global presence.
Infosys BPO opens a new center in Netherlands to expand its global presence
Genpact opens a new center in Brazil to offer finance and accounting Business Process Outsourcing services.
Genpact partners with Ayehu to provide business process automation solutions.
Accenture and Broadridge introduce processing solutions to help banks in Europe and Asia.
Genpact opens a new center in Poland to expand its services in Europe.
Infosys sets up a new Business Process Outsourcing Delivery Center in San Jose, California, US.

1 Introduction

1.1 Analyst Insights

1.2 Market Definitions

1.3 Market Segmentation & Aspects Covered

1.4 Research Methodology

2 Executive Summary

3 Market Overview

4 By Submarkets

4.1 Customer Interaction Services

4.2 Back Office Support

4.3 IT Operations Support

4.4 Business Function Specific Services

4.5 Knowledge Services

5 By Industries

5.1 Banking,Financial Services and Insurance (BFSI) (ICT)

5.2 Telecommunication (ICT)

5.3 Retail and Wholesale Distribution (ICT)

5.4 Government (ICT)

5.5 Healthcare and Life Science (ICT)

5.6 Manufacturing (ICT)

5.7 Others (ICT)

6 By Deployments

6.1 Business Process as a Service (BPaaS)

7 By Geographies

7.1 North America

7.2 Western Europe

7.3 Eastern Europe

7.4 Asia-Pacific

7.5 Middle East and Africa

7.6 Latin America

8 By Companies

8.1 Wipro BPO

8.2 Infosys BPO

8.3 TCS Business Process Services

8.4 Sitel

8.5 WNS Global

8.6 Genpact

8.7 Accenture

8.8 International Business Machines Corporation (IBM)

8.9 Aegis BPO

8.10 Hinduja TMT

8.11 Capgemini Outsourcing Services

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	PRODUCT TITLE	PUBLISHED
	Data Mining Data Mining and Data Management and Data Analysis (BPO) adds up...	Upcoming
	Data Management Data Management and Data Mining and Data Analysis (BPO) adds up to...	Upcoming
	Data Analysis (BPO) Data Analysis (BPO) and Data Mining and Data Management adds up to...	Upcoming
	IT Helpdesk IT Helpdesk and Application Testing, Application...	Upcoming
	Application Testing Application Testing and IT Helpdesk, Application Development...	Upcoming
	Application Development (BPO) Application Development (BPO) and IT Helpdesk, Application...	Upcoming
	Implementation Services (BPO) Implementation Services (BPO) and IT Helpdesk, Application...	Upcoming
	Collections & Receivables Collections & Receivables and Transaction Processing,	Upcoming
	Direct and Indirect Procurement Direct and Indirect Procurement and Transaction Processing,	Upcoming
	Administration services Administration services and Transaction Processing,	Upcoming
	Warehouse Management Warehouse Management and Transaction Processing,	Upcoming
	Customer Service Customer Service and Customer Support, Marketing Service,	Upcoming
	Customer Support Customer Support and Customer Service, Marketing Service,	Upcoming
	Marketing Service Marketing Service and Customer Service, Customer Support,	Upcoming
	Telesales Telesales and Customer Service, Customer Support,	Upcoming
	Customer Feedback Customer Feedback and Customer Service, Customer Support,	Upcoming
	Finance/Accounting Services Finance/Accounting Services and HR Services (BPO) adds up to total Business Function Specific Services market. Finance/Accounting Services can be segmented...	Upcoming
	HR Services (BPO) HR Services (BPO) and Finance/Accounting Services adds up to total Business Function Specific Services market. HR Services (BPO) can be...	Upcoming

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