Global Telesales Market Research Report
- Report Code: TE 1000
- Publish Date: Upcoming
Telesales and Customer Service, Customer Support, Marketing Service and Customer Feedback adds up to total Customer Interaction Services market.
Telesales can be segmented by Industries, Geographies, Companies and Deployments. Industries of this market are Banking,Financial Services and Insurance (BFSI) (ICT), Telecommunication (ICT), Retail and Wholesale Distribution (ICT), Government (ICT), Healthcare and Life Science (ICT), Manufacturing (ICT) and Others (ICT). Geographies of this market are North America, Western Europe, Eastern Europe, Asia-Pacific, Middle East and Africa and Latin America. Companies of this market are Wipro BPO, Infosys BPO, TCS Business Process Services, Sitel, WNS Global, Genpact, Accenture, International Business Machines Corporation (IBM), Aegis BPO, Hinduja TMT and Capgemini Outsourcing Services. Deployments of this market are Business Process as a Service (BPaaS).
Key Questions Answered
What makes our report unique?
- What are market estimates and forecasts; which of Telesales markets are doing well and which are not?
- What is the competitive landscape; How companies like Wipro BPO, Infosys BPO and TCS Business Process Services doing in Telesales?
Audience for this report
- This report provides market sizing and forecast for the Telesales market. It also provides market sizing and forecast along with the drivers/inhibitors/opportunity analysis for each of the micro markets.
- The report provides deep dive competitive landscape covering the top players such as Wipro BPO, Infosys BPO, TCS Business Process Services and Sitel.
- The reports provides benchmarking insight on the top players Wipro BPO, Infosys BPO, TCS Business Process Services and Sitel.
- The report provide competitive intelligence on Wipro BPO, Infosys BPO, TCS Business Process Services and Sitel.
- Global Telesales companies
- Manufacturing Companies
- Traders, distributors, and suppliers
- Governmental and research organizations
- Associations and industry bodies
- Technology providers
1. INTRODUCTION
1.1. KEY TAKEAWAYS
1.2. REPORT DESCRIPTION
1.3. MARKETS COVERED
1.4. STAKEHOLDERS
1.5. RESEARCH METHODOLOGY
1.5.1. KEY DATA POINTS
1.5.2. DATA TRIANGULATION AND FORECASTING
1.6. FORECAST ASSUMPTIONS
2. EXECUTIVE SUMMARY
2.1. ABSTRACT
2.2. OVERALL MARKET SIZE
3. MARKET ECOSYSTEM AND DYNAMICS
3.1. MARKET DEFINITION
3.2. MARKET EVOLUTION
3.3. MARKET SEGMENTATION
3.4. MARKET DYNAMICS
3.4.1. DRIVERS
3.4.2. RESTRAINTS
3.5. VALUE CHAIN ANALYSIS
4. TELESALES MARKET: MARKET SIZE AND FORECAST BY BUSINESS TYPES
4.1. INTRODUCTION
4.2. BUSINESS TO BUSINESS (B2B)
4.2.1. OVERVIEW
4.2.2. MARKET SIZE AND FORECAST
4.3. BUSINESS TO CUSTOMER (B2C)
4.3.1. OVERVIEW
4.3.2. MARKET SIZE AND FORECAST
5. TELESALES MARKET: MARKET SIZE AND FORECAST BY MOBILE OPERATORS
5.1. INTRODUCTION
5.2. INTERNET SERVICE PROVIDERS (ISP)
5.2.1. OVERVIEW
5.2.2. MARKET SIZE AND FORECAST
5.3. MANAGED SERVICE PROVIDERS (MSP)
5.3.1. OVERVIEW
5.3.2. MARKET SIZE AND FORECAST
5.4. HANDSET OEMS
5.4.1. OVERVIEW
5.4.2. MARKET SIZE AND FORECAST
5.4. MOBILE APPLICATION SERVICE PROVIDERS (MASP)
5.5.1. OVERVIEW
5.5.2. MARKET SIZE AND FORECAST
6. TELESALES MARKET: MARKET SIZE AND FORECAST BY DEVICES/SYSTEMS
6.1. INTRODUCTION
6.2. DIALER
6.2.1. OVERVIEW
6.2.2. MARKET SIZE AND FORECAST
6.2.3. AUTOMATIC COMMUNICATION SYSTEM
6.3. AUTOMATIC COMMUNICATION SYSTEM
6.3.1. OVERVIEW
6.3.2. MARKET SIZE AND FORECAST
6.4. UNIFIED COMMUNICATION SYSTEM
6.4.1. OVERVIEW
6.4.2. MARKET SIZE AND FORECAST
6.5. DESKTOPS/PCS
6.5.1. OVERVIEW
6.5.2. MARKET SIZE AND FORECAST
6.6. VIDEO CONFERENCING SYSTEM
6.6.1. OVERVIEW
6.6.2. MARKET SIZE AND FORECAST
6.7. VIDEO PHONES/ CAMERAS
6.7.1. OVERVIEW
6.7.2. MARKET SIZE AND FORECAST
7. TELESALES MARKET: MARKET SIZE AND FORECAST BY APPLICATIONS
7.1. INTRODUCTION
7.2. CAMPAIGN MANAGEMENT SYSTEM
7.2.1. OVERVIEW
7.2.2. MARKET SIZE AND FORECAST
7.3. CALL RECORDING SYSTEMS
7.3.1. OVERVIEW
7.3.2. MARKET SIZE AND FORECAST
7.4. CUSTOMER RELATIONSHIP MANAGEMENT
7.4.1. OVERVIEW
7.4.2. MARKET SIZE AND FORECAST
7.5. WORKFORCE MANAGEMENT SYSTEM
7.5.1. OVERVIEW
7.5.2. MARKET SIZE AND FORECAST
7.6. COMPUTER-TELEPHONY INTEGRATION SYSTEM
7.6.1. OVERVIEW
7.6.2. MARKET SIZE AND FORECAST
8. TELESALES MARKET: MARKET SIZE AND FORECAST BY ORGANIZATION SIZE
8.1. INTRODUCTION
8.2. SMALL AND MEDIUM ENTERPRISES
8.2.1. OVERVIEW
8.2.2. MARKET SIZE AND FORECAST
8.3. LARGE ENTERPRISE
8.3.1. OVERVIEW
8.3.2. MARKET SIZE AND FORECAST
9. TELESALES MARKET: MARKET SIZE AND FORECAST BY DEPLOYMENTS
9.1. INTRODUCTION
9.2. ON PREMISE
9.2.1. OVERVIEW
9.2.2. MARKET SIZE AND FORECAST
9.3. OFFSHORE
9.3.1. OVERVIEW
9.3.2. MARKET SIZE AND FORECAST
10. TELESALES MARKET: MARKET SIZE AND FORECAST BY INDUSTRIES
10.1. INTRODUCTION
10.2. BANKING, FINANCIAL SERVICE AND INSURANCE (BFSI)
10.2.1. OVERVIEW
10.2.2. MARKET SIZE AND FORECAST
10.3. TELECOMMUNICATION AND IT
10.3.1. OVERVIEW
10.3.2. MARKET SIZE AND FORECAST
10.4. DEFENSE
10.4.1. OVERVIEW
10.4.2. MARKET SIZE AND FORECAST
10.5. TRAVEL AND HOSPITALITY
10.5.1. OVERVIEW
10.5.2. MARKET SIZE AND FORECAST
10.6. RETAIL AND WHOLESALE DISTRIBUTION
10.6.1. OVERVIEW
10.6.2. MARKET SIZE AND FORECAST
10.7. HEALTHCARE
10.7.1. OVERVIEW
10.7.2. MARKET SIZE AND FORECAST
10.8. GOVERNMENT AND PUBLIC SECTOR
10.8.1. OVERVIEW
10.8.2. MARKET SIZE AND FORECAST
11. TELESALES MARKET: MARKET SIZE AND FORECAST BY REGIONS
11.1. INTRODUCTION
11.1.1. PARFAIT CHARTS
11.1.2. ADOPTION TRENDS
11.2. NORTH AMERICA (NA)
11.2.1. OVERVIEW
11.2.2. MARKET SIZE AND FORECAST
11.3. EUROPE (EU)
11.3.1. OVERVIEW
11.3.2. MARKET SIZE AND FORECAST
11.4. ASIA-PACIFIC (APAC)
11.4.1. OVERVIEW
11.4.2. MARKET SIZE AND FORECAST
11.5. LATIN AMERICA (LA)
11.4.1. OVERVIEW
11.4.2. MARKET SIZE AND FORECAST
11.6. MIDDLE EAST AND AFRICA (MEA)
11.6.1. OVERVIEW
11.6.2. MARKET SIZE AND FORECAST
12. COMPANY PROFILES
12.1. WIPRO BPO
12.2. INFOSYS BPO
12.3. TCS BPO
12.4. IBM
12.5. WNS GLOBAL
APPENDIX:
Mergers and Acquisitions (M&A); Venture Capital (VC) Trends; Social Trends
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