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Global Telesales Market Research Report

  • Report Code: TE 1000
  • Publish Date: Upcoming
  
Description
Table of Contents
Customer Intelligence
Summary
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Telesales and Customer Service, Customer Support, Marketing Service and Customer Feedback adds up to total Customer Interaction Services market.

Telesales can be segmented by Industries, Geographies, Companies and Deployments. Industries of this market are Banking,Financial Services and Insurance (BFSI) (ICT), Telecommunication (ICT), Retail and Wholesale Distribution (ICT), Government (ICT), Healthcare and Life Science (ICT), Manufacturing (ICT) and Others (ICT). Geographies of this market are North America, Western Europe, Eastern Europe, Asia-Pacific, Middle East and Africa and Latin America. Companies of this market are Wipro BPO, Infosys BPO, TCS Business Process Services, Sitel, WNS Global, Genpact, Accenture, International Business Machines Corporation (IBM), Aegis BPO, Hinduja TMT and Capgemini Outsourcing Services. Deployments of this market are Business Process as a Service (BPaaS).

 

Key Questions Answered

 

What makes our report unique?

  • What are market estimates and forecasts; which of Telesales markets are doing well and which are not?
  • What is the competitive landscape; How companies like Wipro BPO, Infosys BPO and TCS Business Process Services doing in Telesales?

     

    Audience for this report

    • This report provides market sizing and forecast for the Telesales market. It also provides market sizing and forecast along with the drivers/inhibitors/opportunity analysis for each of the micro markets.
    • The report provides deep dive competitive landscape covering the top players such as Wipro BPO, Infosys BPO, TCS Business Process Services and Sitel.
    • The reports provides benchmarking insight on the top players Wipro BPO, Infosys BPO, TCS Business Process Services and Sitel.
    • The report provide competitive intelligence on Wipro BPO, Infosys BPO, TCS Business Process Services and Sitel.
      • Global Telesales companies
      • Manufacturing Companies
      • Traders, distributors, and suppliers
      • Governmental and research organizations
      • Associations and industry bodies
      • Technology providers


1. INTRODUCTION

1.1. KEY TAKEAWAYS

1.2. REPORT DESCRIPTION

1.3. MARKETS COVERED

1.4. STAKEHOLDERS

1.5. RESEARCH METHODOLOGY

1.5.1. KEY DATA POINTS

1.5.2. DATA TRIANGULATION AND FORECASTING

1.6. FORECAST ASSUMPTIONS

2. EXECUTIVE SUMMARY

2.1. ABSTRACT

2.2. OVERALL MARKET SIZE

3. MARKET ECOSYSTEM AND DYNAMICS

3.1. MARKET DEFINITION

3.2. MARKET EVOLUTION

3.3. MARKET SEGMENTATION

3.4. MARKET DYNAMICS

3.4.1. DRIVERS

3.4.2. RESTRAINTS

3.5. VALUE CHAIN ANALYSIS

4. TELESALES MARKET: MARKET SIZE AND FORECAST BY BUSINESS TYPES

4.1. INTRODUCTION

4.2. BUSINESS TO BUSINESS (B2B)

4.2.1. OVERVIEW

4.2.2. MARKET SIZE AND FORECAST

4.3. BUSINESS TO CUSTOMER (B2C)

4.3.1. OVERVIEW

4.3.2. MARKET SIZE AND FORECAST

5. TELESALES MARKET: MARKET SIZE AND FORECAST BY MOBILE OPERATORS

5.1. INTRODUCTION

5.2. INTERNET SERVICE PROVIDERS (ISP)

5.2.1. OVERVIEW

5.2.2. MARKET SIZE AND FORECAST

5.3. MANAGED SERVICE PROVIDERS (MSP)

5.3.1. OVERVIEW

5.3.2. MARKET SIZE AND FORECAST

5.4. HANDSET OEMS

5.4.1. OVERVIEW

5.4.2. MARKET SIZE AND FORECAST

5.4. MOBILE APPLICATION SERVICE PROVIDERS (MASP)

5.5.1. OVERVIEW

5.5.2. MARKET SIZE AND FORECAST

6. TELESALES MARKET: MARKET SIZE AND FORECAST BY DEVICES/SYSTEMS

6.1. INTRODUCTION

6.2. DIALER

6.2.1. OVERVIEW

6.2.2. MARKET SIZE AND FORECAST

6.2.3. AUTOMATIC COMMUNICATION SYSTEM

6.3. AUTOMATIC COMMUNICATION SYSTEM

6.3.1. OVERVIEW

6.3.2. MARKET SIZE AND FORECAST

6.4. UNIFIED COMMUNICATION SYSTEM

6.4.1. OVERVIEW

6.4.2. MARKET SIZE AND FORECAST

6.5. DESKTOPS/PCS

6.5.1. OVERVIEW

6.5.2. MARKET SIZE AND FORECAST

6.6. VIDEO CONFERENCING SYSTEM

6.6.1. OVERVIEW

6.6.2. MARKET SIZE AND FORECAST

6.7. VIDEO PHONES/ CAMERAS

6.7.1. OVERVIEW

6.7.2. MARKET SIZE AND FORECAST

7. TELESALES MARKET: MARKET SIZE AND FORECAST BY APPLICATIONS

7.1. INTRODUCTION

7.2. CAMPAIGN MANAGEMENT SYSTEM

7.2.1. OVERVIEW

7.2.2. MARKET SIZE AND FORECAST

7.3. CALL RECORDING SYSTEMS

7.3.1. OVERVIEW

7.3.2. MARKET SIZE AND FORECAST

7.4. CUSTOMER RELATIONSHIP MANAGEMENT

7.4.1. OVERVIEW

7.4.2. MARKET SIZE AND FORECAST

7.5. WORKFORCE MANAGEMENT SYSTEM

7.5.1. OVERVIEW

7.5.2. MARKET SIZE AND FORECAST

7.6. COMPUTER-TELEPHONY INTEGRATION SYSTEM

7.6.1. OVERVIEW

7.6.2. MARKET SIZE AND FORECAST

8. TELESALES MARKET: MARKET SIZE AND FORECAST BY ORGANIZATION SIZE

8.1. INTRODUCTION

8.2. SMALL AND MEDIUM ENTERPRISES

8.2.1. OVERVIEW

8.2.2. MARKET SIZE AND FORECAST

8.3. LARGE ENTERPRISE

8.3.1. OVERVIEW

8.3.2. MARKET SIZE AND FORECAST

9. TELESALES MARKET: MARKET SIZE AND FORECAST BY DEPLOYMENTS

9.1. INTRODUCTION

9.2. ON PREMISE

9.2.1. OVERVIEW

9.2.2. MARKET SIZE AND FORECAST

9.3. OFFSHORE

9.3.1. OVERVIEW

9.3.2. MARKET SIZE AND FORECAST

10. TELESALES MARKET: MARKET SIZE AND FORECAST BY INDUSTRIES

10.1. INTRODUCTION

10.2. BANKING, FINANCIAL SERVICE AND INSURANCE (BFSI)

10.2.1. OVERVIEW

10.2.2. MARKET SIZE AND FORECAST

10.3. TELECOMMUNICATION AND IT

10.3.1. OVERVIEW

10.3.2. MARKET SIZE AND FORECAST

10.4. DEFENSE

10.4.1. OVERVIEW

10.4.2. MARKET SIZE AND FORECAST

10.5. TRAVEL AND HOSPITALITY

10.5.1. OVERVIEW

10.5.2. MARKET SIZE AND FORECAST

10.6. RETAIL AND WHOLESALE DISTRIBUTION

10.6.1. OVERVIEW

10.6.2. MARKET SIZE AND FORECAST

10.7. HEALTHCARE

10.7.1. OVERVIEW

10.7.2. MARKET SIZE AND FORECAST

10.8. GOVERNMENT AND PUBLIC SECTOR

10.8.1. OVERVIEW

10.8.2. MARKET SIZE AND FORECAST

11. TELESALES MARKET: MARKET SIZE AND FORECAST BY REGIONS

11.1. INTRODUCTION

11.1.1. PARFAIT CHARTS

11.1.2. ADOPTION TRENDS

11.2. NORTH AMERICA (NA)

11.2.1. OVERVIEW

11.2.2. MARKET SIZE AND FORECAST

11.3. EUROPE (EU)

11.3.1. OVERVIEW

11.3.2. MARKET SIZE AND FORECAST

11.4. ASIA-PACIFIC (APAC)

11.4.1. OVERVIEW

11.4.2. MARKET SIZE AND FORECAST

11.5. LATIN AMERICA (LA)

11.4.1. OVERVIEW

11.4.2. MARKET SIZE AND FORECAST

11.6. MIDDLE EAST AND AFRICA (MEA)

11.6.1. OVERVIEW

11.6.2. MARKET SIZE AND FORECAST

12. COMPANY PROFILES

12.1. WIPRO BPO

12.2. INFOSYS BPO

12.3. TCS BPO

12.4. IBM

12.5. WNS GLOBAL

APPENDIX:

Mergers and Acquisitions (M&A); Venture Capital (VC) Trends; Social Trends

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