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Europe Speech Analytics Market Research Report

  • Report Code: SP 1024
  • Publish Date: Upcoming
  
Description
Table of Contents
Customer Intelligence
Summary
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Speech analytics, also known as audio mining is used to spot and analyze spoken words which brings structure to interactions and reveals the hidden information buried in the interaction between customer contact center and organizations. Speech analytics adoption optimizes workforce performance and enhances customer experience.

 

The Europe Speech Analytics market is expected to grow from $120.6 million in 2014 to $347.2 million in 2019 at an estimated of CAGR of 23.5%, for the given period. The drivers of Europe Speech Analytics market include raising demand for market intelligence and utility of speech analytics solutions in various industry verticals.

 

The increasing need of market intelligence to address the cut-throat competition is one of the major drivers of speech analytics market in European region. Most of the organizations are implementing speech analytics to gain business intelligence through latest promotional strategies. The call analysis helps enterprises to listen to the customer voices and monitor trends, which in turn helps them to support their marketing strategies.

 

The Europe Speech Analytics market report further provides competitive benchmarking of leading players in the industry such as NICE, Verint, HP Autonomy, CallMiner, Nexidia and others in terms of product offerings, key strategies and operational parameters. The Europe Speech Analytics market report provides market trends, overall adoption scenarios, competitive landscape and key drivers, restraints, and opportunities in this market. The Europe Speech Analytics market report aims at estimating the current size and the future growth potential of the market across the different types, applications, solutions, services, verticals, and countries.
 

Report Options:
 

We have the following market segmentation in the Europe Speech Analytics market report:

  • By Types: On-Premise and On-Demand
  • By Applications: Business Process Management, Agent Performance Management, Customer Experience Management, Market Intelligence Management, Risk and Compliance Management, and Others
  • By Solutions:  Speech Engine, Indexing and Analysis, Query Engine and Search Tool, Reports and Dashboards, and Others
  • By Services:  Professional Service, and Support and Maintenance Service
  • By Verticals: BFSI, Healthcare, Insurance, Government, Consumer Goods and Retail, Transportation and Logistics, Manufacturing, IT and Telecommunications and Others
     

Customization Options:

 

With MMM assessment, we will best meet your company’s specific customization needs. The following customization options provide comprehensive industry standard and deep dive analysis:
 

Solutions Matrix

  • Comprehensive analysis and benchmarking of applications and solutions in the Speech analytics market Evaluation parameters: Technology, Service offerings, Pricing, and others

 

Competitive Benchmarking

  • Value-chain evaluation using events, developments, market data for vendors in the market ecosystem, across various industrial verticals, market segmentation and categorization
  • Unearth hidden opportunities by connecting related markets using cascaded value chain analysis. For instance, we can qualify the growth in Speech analytics market due to corresponding growth in the global and European speech solutions and applications market
     

Vendor Landscaping

  • Vendor market watch and predictions, vendor market shares and offerings, categorization of adoption trends and market dominance (Leaders, Challengers, Followers, Nichers)
  • Study of strategy leading to geographic expansion of the companies
     

R&D Watch

  • Track market movements in R&D space. For instance, algorithm optimization firms, statistical analysis firms, deep learning firms, academic institutions (tier-1 firms and major emphasis on tier-2/3 firms)

 

Client Tracker

  • Listing and analysis of deals, case studies, R&D investments, events, discussion forums, alliances and partners of tier-1 and tier-2/3 vendors for the last 3 years

 

Vertical Analysis

  • Analysis of different industry verticals by technologies and solutions
  • Industry Verticals: Healthcare, BFSI, Consumer Goods and Retail, Manufacturing, Transportation and Logistics, IT and Telecommunications, and Others
     

Market Data Tracker

  • Regional and Country specific market forecast and analysis
  • Identification of key end-user segments by region and country


1 Executive Summary
1.1 Market Size and Forecast
1.2 Market Segmentation

 

2 Introduction
2.1 Objective
2.2 Market Definition
2.3 Markets Covered
2.4 Stakeholders
2.5 Research Methodology
2.5.1 Key Data
2.5.1.1 Secondary and Primary Research
2.5.1.2 Data Triangulation and Market Forecasting
2.6 Assumptions
2.7 Acronyms

 

3 Market Dynamics
3.1 Ecosystem
3.2 Drivers and Restraints for Europe Speech Analytics market
3.2.1 Drivers
3.2.1.1 Rise in Market Intelligence
3.2.1.2 Utility in Multitude of Verticals
3.2.1.3 Improving Business Processes
3.2.2 Restraints
3.2.2.1 Increasing Cost

 

4 Europe Speech Analytics Market - by Country
4.1 Overview
4.1.1 Europe Speech Analytics- Market Size and forecast by Germany
4.1.2 Europe Speech Analytics- Market Size and forecast by France
4.1.3 Europe Speech Analytics- Market Size and forecast by U.K.
4.1.4 Europe Speech Analytics- Market Size and forecast by Spain
4.1.5 Europe Speech Analytics- Market Size and forecast by Italy
4.1.6 Europe Speech Analytics- Market Size and forecast by Netherlands
4.1.7 Europe Speech Analytics- Market Size and forecast by Turkey
4.1.8 Europe Speech Analytics- Market Size and forecast by Finland
4.1.9 Europe Speech Analytics- Market Size and forecast by Ireland
4.1.10 Europe Speech Analytics- Market Size and forecast by Sweden
4.1.11 Europe Speech Analytics- Market Size and forecast by Greece

 

5 Europe Speech Analytics Market - by Type
5.1 Introduction
5.2 Market Size and Forecast
5.3 On-Premise
5.3.1 Overview
5.3.2 Market Size and Forecast
5.4 On-Demand
5.4.1 Overview
5.4.1.1 Market Size and Forecast

 

6 Europe Speech Analytics Market- by Solution
6.1 Introduction
6.2 Market Size and Forecast
6.3 Speech Engine
6.3.1 Overview
6.3.2 Market Size and Forecast
6.4 Indexing and Analysis
6.4.1 Overview
6.4.2 Market Size and Forecast
6.5 Query Engine and Search Tool
6.5.1 Overview
6.5.2 Market Size and Forecast
6.6 Reports and Dashboards
6.6.1 Overview
6.6.2 Market Size and Forecast
6.7 Others
6.7.1 Overview
6.7.2 Market Size and Forecast

 

7 Europe Speech Analytics Market- by Service
7.1 Introduction
7.2 Market Size and Forecast
7.3 Professional Services
7.3.1 Overview
7.3.2 Market Size and Forecast
7.4 Support and Maintenance Services
7.4.1 Overview
7.4.2 Market Size and Forecast

 

8 Europe Speech Analytics Market- by Application
8.1 Introduction
8.2 Market Size and Forecast
8.3 Business Process Management
8.3.1 Overview
8.3.2 Market Size and Forecast
8.4 Agent Performance Management
8.4.1 Overview
8.4.2 Market Size and Forecast
8.5 Customer Experience Management
8.5.1 Overview
8.5.2 Market Size and Forecast
8.6 Market Intelligence Management
8.6.1 Overview
8.6.2 Market Size and Forecast
8.7 Risk and Compliance Management
8.7.1 Overview
8.7.2 Market Size and Forecast
8.8 Others
8.8.1 Overview
8.8.2 Market Size and Forecast

 

9 Europe Speech Analytics Market- by Vertical
9.1 Introduction
9.2 Market Size and Forecast
9.3 Banking, Financial Services, and Insurance (BFSI)
9.3.1 Overview
9.3.2 Market Size and Forecast
9.4 Consumer Goods and Retail
9.4.1 Overview
9.4.2 Market Size and Forecast
9.5 Healthcare and Life Sciences
9.5.1 Overview
9.5.2 Market Size and Forecast
9.6 Government, Defense, and Aerospace
9.6.1 Overview
9.6.2 Market Size and Forecast
9.7 Manufacturing
9.7.1 Overview
9.7.2 Market Size and Forecast
9.8 Transportation and Logistics
9.8.1 Overview
9.8.2 Market Size and Forecast
9.9 Travel and Hospitality
9.9.1 Overview
9.9.2 Market Size and Forecast
9.10 Telecommunication and IT
9.10.1 Overview
9.10.2 Market Size and Forecast
9.11 Media and Entertainment
9.11.1 Overview
9.11.2 Market Size and Forecast
9.12 Public Sector, Energy, and Utilities
9.12.1 Overview
9.12.2 Market Size and Forecast
9.13 Outsourcing
9.13.1 Overview
9.13.2 Market Size and Forecast
9.14 Others
9.14.1 Overview
9.14.2 Market Size and Forecast

 

10 Market Landscapes
10.1 Competitive Landscape
10.1.1 Ecosystem and Roles
10.2 End-User Landscape
10.2.1 Market Opportunity Analysis
10.2.2 End-User Analysis
10.2.2.1 Call Center Growth
10.2.2.2 Return on Investment (ROI) Growth
10.2.2.3 Demand for Speech Analytics across Verticals

 

11 Developments: by Company
 

12 Company Profiles
12.1 Nice Systems
12.1.1 Overview
12.1.2 Product Portfolio
12.1.3 Financials
12.2 Verint Systems
12.2.1 Overview
12.2.2 Product Portfolio
12.2.3 Financials
12.3 Callminer
12.3.1 Overview
12.3.2 Product Portfolio
12.3.3 Financials
12.4 Nexidia
12.4.1 Overview
12.4.2 Product Portfolio
12.4.3 Financials
12.5 HP Autonomy
12.5.1 Overview
12.5.2 Product Portfolio
12.5.3 Financials

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