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Europe Customer Relationship Management Market

  • Report Code: CU 1001
  • Publish Date: Upcoming
  
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The European customer relationship management (CRM) & social CRM market is expected to grow from $6.04 billion in 2013 to $6.95 billion in 2018, at an estimated CAGR of 29%, during the period 2013-2018. The market is primarily driven by the evolving on-demand CRM.

 

Social CRM amalgamates a social layer with traditional CRM software solutions. These solutions offer several advantages such as increased transparency, better communication of business ideas and information, and flexibility in performance. Social CRM emphasizes on leveraging social tools and sites, to help enterprises creating effective brand presence among its customers. These solutions provide a social platform for budding businesses CRM needs and also provide flexibility, in terms of reach, administration, and deployment. Social CRM incorporates customers’ feedback into the planning process of the organizations in order to attract more customers. Enterprises are coming up with solutions for social listening, social monitoring, social middleware, social management and social measurement for providing the best in class customer experience to the customers.

 

Due to the intense market competition among various enterprises and the augmented focus of the mega-vendors, various on-demand CRM solutions are being reinforced in Europe. Many enterprises in this region are encouraged by the fact that with the help of SaaS, they can reduce the operational risk by shifting the entire responsibility of continuous operation, backup, update, infrastructure maintenance, and resource requirements from internal IT department to external vendors or service providers.

 

The European customer relationship management (CRM) & social CRM report provides a competitive benchmarking of leading players in this market such as Salesforce, Microsoft, Oracle, Jive Software, and SugarCRM in terms of their product offerings, key strategies, and operational parameters. The European customer relationship management (CRM) & social CRM market report further provides Europe market trend, overall adoption scenario, competitive landscape and key drivers, restraints, and opportunities. The European customer relationship management (CRM) & social CRM market report aims at estimating the current market size and the future growth potential of the different European customer relationship management (CRM) & social CRM market offerings across different applications, deployment types, solutions, and end-users.

 

Report Options

 

Market segmentations covered in this report are:

  • By Application: Customer service and support, marketing, and sales
  • By Deployment Types: Hosted, on-premise, and hybrid
  • By Solutions: Social monitoring and social listening, social mapping, social middleware, social management, and social measurement
  • By Verticals: Academia and government, automotive, transportation and logistics, banking , financial services and insurance (BFSI), consumer goods and retail, energy, power and utilities, healthcare, oil and gas, and telecom and IT
  • By Company Size: small and medium businesses (SMB) and enterprises

 

Customization Options

 

Along with the market data, you can also customize MMM assessment that meets your company’s specific needs. Following customization options provide comprehensive industry standard and deep dive analysis:

 

Solutions Watch

  • Comprehensive analysis and benchmarking of different solutions by specific countries in Europe. Coverage includes Tier-1 and Tier 2/3 firms
  • Analysis based on evaluation parameters like technology and service offerings

 

Service Adoption and Application

  • Detailed analysis of adoption of CRM & social CRM in Europe across different industry verticals

 

Country Level Tracker

  • Country-specific CRM & social CRM  market forecast and analysis
  • Identification of key end-user segments with respect to the countries in Europe

 

Client Tracker

  • Listing and analysis of deals and projects, case studies, promotions, R&D investments, events, discussion forums, alliances and partners of Tier-1 and Tier-2/3 vendors operating in Europe for the last 3 years

 

Emerging Vendor Landscape

  • Evaluate Tier-2/3 vendors’ market offerings using a 2X2 framework (identifying leaders, challengers, followers, and nichers)

 

Technology Watch

  • Update on the current technology trends across different industry verticals in the European customer relationship management (CRM) & social CRM market

 

Product Analysis

  • Detailed Analysis of various products and services offered by the leading market players in Europe


1 Introduction
1.1 Objective of the study
1.2 Market Definitions
1.3 Market Segmentation & Aspects Covered
1.4 Research Methodology
1.4.1 Assumptions (Market Size, Forecast, etc)

 

2 Executive Summary
 

3 Market Overview
 

4 Customer Relationship Management-Europe, by Applications
4.1 Split by Geography
4.1 Customer Relationship Management-United Kingdom by Applications
4.2 Customer Relationship Management-Customer Care and Support-Europe
4.2.1 Customer Relationship Management-Customer Care and Support-Europe, by Geographies
4.2.1.1 Customer Relationship Management-Customer Care and Support-United Kingdom
4.3 Customer Relationship Management-Marketing-Europe
4.3.1 Customer Relationship Management-Marketing-Europe, by Geographies
4.3.1.1 Customer Relationship Management-Marketing-United Kingdom
4.4 Customer Relationship Management-Sales-Europe
4.4.1 Customer Relationship Management-Sales-Europe, by Geographies
4.4.1.1 Customer Relationship Management-Sales-United Kingdom
4.5 Customer Relationship Management-Other (Business Functions)-Europe
4.5.1 Customer Relationship Management-Other (Business Functions)-Europe, by Geographies
4.5.1.1 Customer Relationship Management-Other (Business Functions)-United Kingdom
 

5 Customer Relationship Management-Europe, by Endusers
5.1 Split by Geography
5.2 Customer Relationship Management-United Kingdom by Endusers
5.2 Customer Relationship Management-Small and Medium Business (SMB)-Europe
5.2.1 Customer Relationship Management-Small and Medium Business (SMB)-Europe, by Geographies
5.2.1.1 Customer Relationship Management-Small and Medium Business (SMB)-United Kingdom
5.3 Customer Relationship Management-Enterprises-Europe
5.3.1 Customer Relationship Management-Enterprises-Europe, by Geographies
5.3.1.1 Customer Relationship Management-Enterprises-United Kingdom
 

6 Customer Relationship Management-Europe, by Industries
6.1 Split by Geography
6.3 Customer Relationship Management-United Kingdom by Industries
6.2 Customer Relationship Management-Banking,Financial Services and Insurance (BFSI) (ICT)-Europe
6.2.1 Customer Relationship Management-Banking,Financial Services and Insurance (BFSI) (ICT)-Europe, by Geographies
6.2.1.1 Customer Relationship Management-Banking,Financial Services and Insurance (BFSI) (ICT)-United Kingdom
6.3 Customer Relationship Management-Education (ICT)-Europe
6.3.1 Customer Relationship Management-Education (ICT)-Europe, by Geographies
6.3.1.1 Customer Relationship Management-Education (ICT)-United Kingdom
6.4 Customer Relationship Management-Energy and Utilities (ICT)-Europe
6.4.1 Customer Relationship Management-Energy and Utilities (ICT)-Europe, by Industries
6.4.1.1 Customer Relationship Management-Oil and Gas (ICT)-Europe
6.4.2 Customer Relationship Management-Energy and Utilities (ICT)-Europe, by Geographies
6.4.2.1 Customer Relationship Management-Energy and Utilities (ICT)-United Kingdom
6.5 Customer Relationship Management-Healthcare and Life Science (ICT)-Europe
6.5.1 Customer Relationship Management-Healthcare and Life Science (ICT)-Europe, by Geographies
6.5.1.1 Customer Relationship Management-Healthcare and Life Science (ICT)-United Kingdom
6.6 Customer Relationship Management-Retail and Wholesale Distribution (ICT)-Europe
6.6.1 Customer Relationship Management-Retail and Wholesale Distribution (ICT)-Europe, by Geographies
6.6.1.1 Customer Relationship Management-Retail and Wholesale Distribution (ICT)-United Kingdom
6.7 Customer Relationship Management-Telecommunication (ICT)-Europe
6.7.1 Customer Relationship Management-Telecommunication (ICT)-Europe, by Geographies
6.7.1.1 Customer Relationship Management-Telecommunication (ICT)-United Kingdom
6.8 Customer Relationship Management-Transportation and Logistics (ICT)-Europe
6.8.1 Customer Relationship Management-Transportation and Logistics (ICT)-Europe, by Geographies
6.8.1.1 Customer Relationship Management-Transportation and Logistics (ICT)-United Kingdom
6.9 Customer Relationship Management-Oil and Gas (ICT)-Europe
6.9.1 Customer Relationship Management-Oil and Gas (ICT)-Europe, by Geographies
6.9.1.1 Customer Relationship Management-Oil and Gas (ICT)-United Kingdom
 

7 Customer Relationship Management-Europe, by Deployments
7.1 Split by Geography
7.4 Customer Relationship Management-United Kingdom by Deployments
7.2 Customer Relationship Management-Hosted (ICT)-Europe
7.2.1 Customer Relationship Management-Hosted (ICT)-Europe, by Geographies
7.2.1.1 Customer Relationship Management-Hosted (ICT)-United Kingdom
7.3 Customer Relationship Management-On-Premise (ICT)-Europe
7.3.1 Customer Relationship Management-On-Premise (ICT)-Europe, by Geographies
7.3.1.1 Customer Relationship Management-On-Premise (ICT)-United Kingdom
7.4 Customer Relationship Management-Hybrid (ICT)-Europe
7.4.1 Customer Relationship Management-Hybrid (ICT)-Europe, by Geographies
7.4.1.1 Customer Relationship Management-Hybrid (ICT)-United Kingdom
 

8 Customer Relationship Management-Europe, by Geographies
8.1 Customer Relationship Management-United Kingdom
8.1.1 Customer Relationship Management-United Kingdom, by Applications
8.1.1.1 Customer Relationship Management-Sales-United Kingdom
8.1.1.2 Customer Relationship Management-Marketing-United Kingdom
8.1.1.3 Customer Relationship Management-Customer Care and Support-United Kingdom
8.1.1.4 Customer Relationship Management-Other (Business Functions)-United Kingdom
8.1.2 Customer Relationship Management-United Kingdom, by Endusers
8.1.2.1 Customer Relationship Management-Small and Medium Business (SMB)-United Kingdom
8.1.2.2 Customer Relationship Management-Enterprises-United Kingdom
8.1.3 Customer Relationship Management-United Kingdom, by Industries
8.1.3.1 Customer Relationship Management-Banking,Financial Services and Insurance (BFSI) (ICT)-United Kingdom
8.1.3.2 Customer Relationship Management-Education (ICT)-United Kingdom
8.1.3.3 Customer Relationship Management-Energy and Utilities (ICT)-United Kingdom
8.1.3.4 Customer Relationship Management-Healthcare and Life Science (ICT)-United Kingdom
8.1.3.5 Customer Relationship Management-Retail and Wholesale Distribution (ICT)-United Kingdom
8.1.3.6 Customer Relationship Management-Telecommunication (ICT)-United Kingdom
8.1.3.7 Customer Relationship Management-Transportation and Logistics (ICT)-United Kingdom
8.1.3.8 Customer Relationship Management-Oil and Gas (ICT)-United Kingdom
8.1.4 Customer Relationship Management-United Kingdom, by Deployments
8.1.4.1 Customer Relationship Management-Hosted (ICT)-United Kingdom
8.1.4.2 Customer Relationship Management-On-Premise (ICT)-United Kingdom
8.1.4.3 Customer Relationship Management-Hybrid (ICT)-United Kingdom

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