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Asia-Pacific Speech Analytics Market Research Report

  • Report Code: SP 1025
  • Publish Date: Upcoming
Table of Contents
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The Asia-Pacific speech analytics market is expected to grow from $71.2 million in 2014 to $204.9 million by 2019, at a CAGR of 23.5% from 2014 to 2019. The drivers for the Asia-Pacific market drivers include growing number of call centers, increased voice importance in multi-channel world, new implementation areas, and the rising demand for cloud analytics & risk management solutions.


Speech analytics, also known as audio mining, is used to spot and analyze spoken words that bring structure to interactions and reveal information buried in the interaction between the customer contact centers and organizations. Speech analytics adoption optimizes workforce performance and enhances customer experience.


The Asia-Pacific speech analytics is one of the emerging markets focusing on various domains such as BFSI, telecommunications, and IT verticals. Owing to the adoption of speech analytics in potential countries such as China, Japan, India, and Australia, the speech analytics market is growing at a rapid speed. The increasing number of call centers is one of the major factors for the speech analytics market growth. Thousands of calls are recorded in call centers to improve customer experience, improve service quality, reduce operating cost, and find out new opportunities. All these functions in call centers are achieved with the execution of speech analytics technologies.


The report provides competitive benchmarking of the leading players in the market, such as NICE, Verint, HP Autonomy, CallMiner, and Nexidia, among others, in terms of product offerings, key strategies, and operational parameters. In addition to this, the report provides market trends, overall adoption scenarios, competitive landscape, key drivers, restraints, and opportunities in this market. Furthermore, the report aims at estimating the current size and the future growth potential of this market across the different applications, verticals, and regions.


Report Options:


The market segmentation detailed in the report is as given below:

  • By Applications: Business process management, agent performance management, customer experience management, market intelligence management, and risk & compliance management, among others
  • By Solutions: Speech engine, indexing & analysis software, query engine, and reports & dashboards, among others
  • By Services: Professional service, and support & maintenance service
  • By Verticals: BFSI, healthcare, insurance, government, consumer goods & retail, transportation & logistics, manufacturing, and IT & telecommunications, among others


Customization Options:


Along with the MMM assessment, customize the report to meet your company’s specific needs. The following customization options provide a comprehensive summary of the industry standards and deep dive analysis:


Solutions Matrix

  • A comprehensive analysis and benchmarking of applications and solutions in the market


Competitive Benchmarking

  • Value-chain evaluation using events, developments, market data for vendors in the market ecosystem, across various industrial verticals, market segmentation and categorization.
  • To unearth hidden opportunities by connecting related markets using cascaded value chain analysis


Vendor Landscaping

  • Vendor market watch and predictions, vendor market shares and offerings, categorization of adoption trends and market dominance (leaders, challengers, and followers)


R&D Watch

  • Tracking market movements in R&D space. For instance, algorithm optimization firms, statistical analysis firms, deep learning firms, academic institutions (tier-1 firms and major emphasis on tier-2/3 firms)


Client Tracker

  • The listing and analysis of deals, case studies, R&D investments, events, discussion forums, alliances and partners of tier-1 and tier-2/3 vendors for the last 3 years
  • Tracking of events and programs for the last 2 years


Vertical Analysis

  • An analysis of different industrial verticals by technologies and solutions
  • Industry Verticals: Defense, healthcare, BFSI, retail, manufacturing, education, security, logistics, and IT & telecom, among others


Market Data Tracker

  • Regional and country-specific market forecast and analysis
  • The identification of key end-user segments, by country

1. Executive Summary
1.1. Market Size and Forecast
1.2. Market Segmentation


2. Introduction
2.1. Objective
2.2. Market Definition
2.3. Markets Covered
2.4. Stakeholders
2.5. Research Methodology
2.5.1. KeyData Secondary and Primary Research Data Triangulation and Market Forecasting
2.6. Assumptions
2.7. Acronyms


3. Marketdynamics
3.1. Ecosystem
3.2. Drivers and Restraints for Asia-Pacific Speech Analytics market
3.2.1. Drivers Growing Demand of Speech Analytics in Various Industry Verticals Exponential Growth in the Number of Call Centers
3.2.2. Restraints Lack of Awareness


4. Asia-Pacific Speech Analytics Market-bycountry
4.1. Overview
4.1.1. Asia-Pacific Speech Analytics - Market Size and forecast by China
4.1.2. Asia-Pacific Speech Analytics - Market Size and forecast by Japan
4.1.3. Asia-Pacific Speech Analytics - Market Size and forecast by India
4.1.4. Asia-Pacific Speech Analytics - Market Size and forecast by Australia
4.1.5. Asia-Pacific Speech Analytics - Market Size and forecast by Malaysia


5. Asia-Pacific Speech Analytics Market - by Type
5.1. Introduction
5.2. Market Size and Forecast
5.3. On-Premise
5.3.1. Overview
5.3.2. Market Size and Forecast
5.4. On-Demand
5.4.1. Overview Market Size and Forecast


6. Asia-Pacific Speech Analytics Market – by Solution
6.1. Introduction
6.2. Market Size and Forecast
6.3. Speech Engine
6.3.1. Overview
6.3.2. Market Size and Forecast
6.4. Indexing and Analysis
6.4.1. Overview
6.4.2. Market Size and Forecast
6.5. Query Engine and Search Tool
6.5.1. Overview
6.5.2. Market Size and Forecast
6.6. Reports and Dashboards
6.6.1. Overview
6.6.2. Market Size and Forecast
6.7. Others
6.7.1. Overview
6.7.2. Market Size and Forecast


7. Asia-Pacific Speech Analytics Market – by Service
7.1. Introduction
7.2. Market Size and Forecast
7.3. Professional Services
7.3.1. Overview
7.3.2. Market Size and Forecast
7.4. Support and Maintenance Services
7.4.1. Overview2
7.4.2. Market Size and Forecast


8. Asia-Pacific Speech Analytics Market – by Application
8.1. Introduction
8.2. Market Size and Forecast
8.3. Business Process Management
8.3.1. Overview
8.3.2. Market Size and Forecast
8.4. Agent Performance Management
8.4.1. Overview
8.4.2. Market Size and Forecast
8.5. Customer Experience Management
8.5.1. Overview
8.5.2. Market Size and Forecast
8.6. Market Intelligence Management
8.6.1. Overview
8.6.2. Market Size and Forecast
8.7. Risk and Compliance Management
8.7.1. Overview
8.7.2. Market Size and Forecast
8.8. Others
8.8.1. Overview
8.8.2. Market Size and Forecast


9. Asia-Pacific Speech Analytics Market – by Vertical
9.1. Introduction
9.2. Market Size and Forecast
9.3. Banking, Financial Services, and Insurance (BFSI)
9.3.1. Overview
9.3.2. Market Size and Forecast
9.4. Consumer Goods and Retail
9.4.1. Overview
9.4.2. Market Size and Forecast
9.5. Healthcare and Life Sciences
9.5.1. Overview
9.5.2. Market Size and Forecast
9.6. Government, Defense, and Aerospace
9.6.1. Overview
9.6.2. Market Size and Forecast
9.7. Manufacturing
9.7.1. Overview
9.7.2. Market Size and Forecast
9.8. Transportation and Logistics
9.8.1. Overview
9.8.2. Market Size and Forecast
9.9. Travel and Hospitality
9.9.1. Overview
9.9.2. Market Size and Forecast
9.10. Telecommunication and IT
9.10.1. Overview
9.10.2. Market Size and Forecast
9.11. Media and Entertainment
9.11.1. Overview
9.11.2. Market Size and Forecast
9.12. Public Sector, Energy, and Utilities
9.12.1. Overview
9.12.2. Market Size and Forecast
9.13. Outsourcing
9.13.1. Overview
9.13.2. Market Size and Forecast
9.14. Others
9.14.1. Overview
9.14.2. Market Size and Forecast


10. Market Landscapes
10.1. Competitive Landscape
10.1.1. Ecosystem and Roles
10.2. End-User Landscape
10.2.1. Market Opportunity Analysis
10.2.2. End-UserAnalysis Call Center Growth Return on Investment (ROI) Growth Demand for Speech Analytics across Verticals4


11. Developments: by Company


12. Company Profiles
12.1. Nice Systems
12.1.1. Overview
12.1.2. Product Portfolio
12.1.3. Financials
12.2. Verint Systems
12.2.1. Overview
12.2.2. Product Portfolio
12.2.3. Financials
12.3. Aspect
12.3.1. Overview
12.3.2. Product Portfolio
12.3.3. Financials
12.4. Genesys Telecommunications Laboratories
12.4.1. Overview
12.4.2. ProductPortfolio
12.4.3. Financials
12.5. HP Autonomy
12.5.1. Overview
12.5.2. Product Portfolio
12.5.3. Financials

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