Europe Unified Communication as a Service (UCaaS) Market by Component (Telephony, Conferencing, Unified Messaging, Collaboration Platforms & Applications); by Organization Size (Large, Medium and Small); by Vertical and by Country (Germany, U.K., France, Italy, Rest of Europe) – Trends and Forecasts Till 2020

The Europe Unified Communication as a Service (UCaaS) market is estimated to reach USD 5.54 billion in 2020, at a CAGR of 11.2% from 2015 to 2020. UCaaS is a faster and efficient way of communication for present day networking and communication industries. Companies are moving from on-premise infrastructure to a cloud-based unified communication model for cost saving and more service options.

Unified communication is the combination of real-time communication services, such as telephony, messaging, conferencing, presence management, and mobility; and the set of products that provide a reliable, unified user interface and experience across multiple devices and media types. UC services continue to evolve, which has led to the integration of UC with the emerging elements of cloud services, such as WebRTC, LYNC, and instant messaging.

The trend in the UCaaS market is most of the end-users prefer pay-per-use model, rather than paying lump sum amount as annual fee for UC services, as paying annual fee would mean paying mainly for the software license that would support only certain processes, and certain other tools which are required by the enterprises may not be supported as part of the package fee. Therefore, SME and large enterprises prefer pay as you go model, as it decreases the maintenance and operation costs.

BT (U.K.), Orange Business Services (France), Unify (Germany), Mitel (U.S.), and Vodafone Global (U.K.) are the major players witnessing a strong presence in this market. Mitel is one of the dominating players in the Europe UCaaS market by introducing more innovative services in the market and their cooperation and association with its various partners gives them an advantage over their peers.

Scope of the Report

This research report categorizes the Europe UCaaS market into the following segments and sub segments:

• Europe UCaaS Market Size and Forecast, by Component

1. Telephony
2. Conferencing
3. Unified Messaging
4. Collaboration Platforms & Applications

• Europe UCaaS Market Size and Forecast, by Organization Size

1. Large Enterprises (10000+)
2. Enterprises (1000-9999)
3. Medium Businesses (250-999)
4. Small Businesses (0-249)

• Europe UCaaS Market Size and Forecast, by Vertical

1. BFSI
2. Consumer Good & Retail
3. Telecom & IT
4. Public Sector & Utilities
5. Logistics & Transportation
6. Healthcare
7. Travel & Hospitality
8. Others

• Europe UCaaS Market Size and Forecast, by Country

1. Germany
2. U.K.
3. France
4. Italy
5. Rest of Europe

Table of Content

1 Introduction

    1.1 Objectives Of The Study
    1.2 Market Segmentation & Coverage
           1.2.1 Years Considered For The Study
    1.3 Stakeholders

2 Research Methodology
    2.1 Integrated Ecosystem Of Europe Ucaas Market
    2.2 Arriving At The Europe Ucaas Market Size
           2.2.1 Top-Down Approach
           2.2.2 Bottom-Up Approach
    2.3 Assumptions

3 Executive Summary

4 Market Overview
    4.1 Introduction
    4.2 Market Drivers And Restraints

5 Europe Ucaas Market, By Vertical
    5.1 Introduction
    5.2 Europe Ucaas Market in Bfsi, By Organization Size
    5.3 Europe Ucaas Market in Consumer Goods & Retail, By Organization Size
    5.4 Europe Ucaas Market in Telecom & It, By Organization Size
    5.5 Europe Ucaas  Market in Public Sector & Utilities, By Organization Size
    5.6 Europe Ucaas Market in Logistics & Transporttion, By Organization Size
    5.7 Europe Ucaas  Market in Healthcare, By Organization Size
    5.8 Europe Ucaas  Market in Travel & Hospitality, By Organization Size
    5.9 Europe Ucaas  Market in Others, By Organization Size

6 Europe Ucaas Market, By Components
    6.1 Introduction
    6.2 Europe Ucaas  Market in Telephony
    6.3 Europe Ucaas  Market in Conferencing
    6.4 Europe Ucaas  Market in Unified Messaging
    6.5 Europe Ucaas  Market in Collaboration Platforms & Applicatins

 
7 Europe Ucaas  Market, By Organization Size
    7.1 Introduction
    7.2 Europe Ucaas Market in Large Enteprises
    7.3 Europe Ucaas Market in Enteprises
    7.4 Europe Ucaas Market in Small Businesses
    7.5 Europe Ucaas Market in Medium Businesses

8 Europe Ucaas Market, By Geography
    8.1 Introduction
    8.2 Germany Ucaas Market
           8.2.1 Germany Ucaas Market, By Component
           8.2.2 Germany Ucaas Market, By Organization Size
           8.2.3 Germany Ucaas Market, By Vertical
    8.3 U.K. Ucaas Market
           8.3.1 U.K. Ucaas Market, By Component
           8.3.2 U.K. Ucaas Market, By Organization Size
           8.3.3 U.K. Ucaas Market, By Vertical
    8.4 Rest Of Europ Eucaas Market
           8.4.1 Rest Of Europe Ucaas Market, By Component
           8.4.2 Rest Of Europe Ucaas Market, By Organization Size
           8.4.3 Rest Of Europe Ucaas Market, By Vertical

9 Europe Ucaas Market: Competitive Landscape
    9.1 Company Presence in  Europe Ucaas Market, By Type
    9.2 Mergers & Acquisitions
    9.3 New Product Launches
    9.4 Partnerships
    9.5 Agreements

10 Europe Ucaas Market, By Company
     10.1 Mitel (Aastra)
           10.1.1 Overview
           10.1.2 Key Financials
           10.1.3 Product Offerings
           10.1.4 Related Developments
           10.1.5 MMM View
     10.2 Bt Global Services
           10.2.1 Overview
           10.2.2 Key Financials
           10.2.3 Product Offerings
           10.2.4 Related Developments
           10.2.5 MMM View
     10.3 Orange Sa
           10.3.1 Overview
           10.3.2 Key Financials
           10.3.3 Product Offerings
           10.3.4 Related Developments
           10.3.5 MMM View
     10.4 Vodafone Global
           10.4.1 Overview
           10.4.2 Key Financials
           10.4.3 Product Offerings
           10.4.4 Related Developments
           10.4.5 MMM View
     10.5 Unify
           10.5.1 Overview
           10.5.2 Key Financials
           10.5.3 Related Developments
           10.5.4 MMM View

11 Appendix
     11.1 Customization Options
           11.1.1 Europe Ucaas Market Delivery Modes Matrix
           11.1.2 Europe Ucaas Market Competitive Benchmarking
           11.1.3 Europe Ucaas Market Vendor Landscaping
           11.1.4 Europe Ucaas Market Data Tracker
           11.1.5 Europe Ucaas Market Emerging Vendor Landscape
           11.1.6 Europe Ucaas Market Channel Analysis
     11.2 Related Reports
     11.3 Introducing Rt: Real-Time Market Intelligence
           11.3.1 Rt Snapshots

List of TableS

Table 1 Europe Ucaas Market, 2013–2020 (USD Mn)
Table 2 Europe Ucaas Market: Drivers in Restraints
Table 3 Europe Ucaas Market, By Vertical, 2014-2020 (USD Mn)
Table 4 Europe Ucaas Market in Bfsi, By Organization Size, 2014-2020 (USD Mn)
Table 5 Europe Ucaas Market in Consumer Goods & Retail, By Organization Size, 2014-2020 (USD Mn)
Table 6 Europe Ucaas Market in Telecom & It, By Organization Size, 2014-2020 (USD Mn)
Table 7 Europe Ucaas Market in Public Sector & Utilities, By Organization Size, 2014-2020 (USD Mn)
Table 8 Europe Ucaas Market in Logistics & Transporttion, By Organization Size, 2014-2020 (USD Mn)
Table 9 Europe Ucaas Market in Healthcare, By Organization Size, 2014-2020 (USD Mn)
Table 10 Europe Ucaas Market in Travel & Hospitality, By Organization Size, 2014-2020 (USD Mn)
Table 11 Europe Ucaas Market in Other Vertical, By Organization Size, 2014-2020 (USD Mn)
Table 12 Europe Ucaas Market, By Components, 2014-2020 (USD Mn)
Table 13 Europe Ucaas Market in Telephony, By Organization Size, 2014-2020 (USD Mn)
Table 14 Europe Ucaas Market in Conferencing, By Organization Size, 2014-2020 (USD Mn)
Table 15 Europe Ucaas Market in Unified Messaging , By Organization Size, 2014-2020 (USD Mn)
Table 16 Europe Ucaas Market in Collaboration Platforms & Applicatins, By Organization Size, 2014-2020 (USD Mn)
Table 17 Europe Ucaas Market, By Organization Size, 2014-2020 (USD Mn)
Table 18 Europe Ucaas Market in Large Enterprises, By Geography, 2014-2020 (USD Mn)
Table 19 Europe Ucaas Market in Enterprises, By Geography, 2014-2020 (USD Mn)
Table 20 Europe Ucaas Market in Small Businesses, By Geography, 2014-2020 (USD Mn)
Table 21 Europe Ucaas Market in Medium Businesses, By Geography, 2014-2020 (USD Mn)
Table 22 Europe Ucaas Market, By Geography, 2014-2020 (USD Mn)
Table 23 Germany Ucaas Market, By Component, 2014-2020 (USD Mn)
Table 24 Germany Ucaas Market, By Organization Size, 2014-2020 (USD Mn)
Table 25 Germany Ucaas  Market, By Vertical, 2014-2020 (USD Mn)
Table 26 U.K. Ucaas Market, By Components, 2014-2020 (USD Mn)
Table 27 U.K. Ucaas Market, By Organization Size, 2014-2020 (USD Mn)
Table 28 U.K. Ucaas  Market, By Vertical, 2014-2020 (USD Mn)
Table 29 Rest Of Europe Ucaas Market, By Component, 2014-2020 (USD Mn)
Table 30 Rest Of Europe Ucaas Market, By Organization Size, 2014-2020 (USD Mn)
Table 31 Rest Of Europe Ucaas  Market, By Vertical, 2014-2020 (USD Mn)
Table 32 Europe Ucaas : Mergers & Acquisitions
Table 33 Ucaas  Market: New Product Launches
Table 34 Europe Ucaas  Market: Partnerships
Table 35 Europe Ucaas  Market: Agreements
 
List of Figures

Figure 1 Europe Ucaas  Market: Segmentation in Coverage
Figure 2 Years Considered For The Study
Figure 3 Europe Ucaas Market: Integrated Ecosystem
Figure 4 Research Methodology
Figure 5 Top-Down Approach
Figure 6 Bottom-Up Approach
Figure 7 Europe Ucaas Market: Drivers in Restraints
Figure 8 Europe Ucaas Market, By Vertical, 2015 & 2020 (USD Mn)
Figure 9 Europe Ucaas Market in Bfsi, By Organization Size, 2014-2020 (USD Mn)
Figure 10 Europe Ucaas Market in Consumer Goods & Retail, By Organization Size, 2014-2020 (USD Mn)
Figure 11 Europe Ucaas  Market in Telecom & It, By Organization Size, 2014-2020 (USD Mn)
Figure 12 Europe Ucaas  Market in Public Sector & Utilities, By Organization Size, 2014-2020 (USD Mn)
Figure 13 Europe Ucaas  Market in Logistics & Transporttion, By Organization Size, 2014-2020 (USD Mn)
Figure 14 Europe Ucaas  Market in Healthcare, By Organization Size, 2014-2020 (USD Mn)
Figure 15 Europe Ucaas  Market in Travel & Hospitality, By Organization Size, 2014-2020 (USD Mn)
Figure 16 Europe Ucaas  Market in Others, By Organization Size, 2014-2020 (USD Mn)
Figure 17 Europe Ucaas Market, By Service, 2015 & 2020 (USD Mn)
Figure 18 Europe Ucaas Market in Telephony, By Organization Size, 2014-2020 (USD Mn)
Figure 19 Europe Ucaas Market in Conferencing, By Organization Size, 2014-2020 (USD Mn)
Figure 20 Europe Ucaas Market in Unified Messaging , By Organization Size, 2014-2020 (USD Mn)
Figure 21 Europe Ucaas Market in Collaboration Platforms & Applicatins, By Organization Size, 2014-2020 (USD Mn)
Figure 22 Europe Ucaas Market, By Organization Size, 2015-2020 (USD Mn)
Figure 23 Europe Ucaas Market in Large Enterprises, By Geography, 2014-2020 (USD Mn)
Figure 24 Europe Ucaas Market in Enterprises, By Geography, 2014-2020 (USD Mn)
Figure 25 Europe Ucaas Market in Small Businesses, By Geography, 2014-2020 (USD Mn)
Figure 26 Europe Ucaas Market in Medium Businesses, By Geography, 2014-2020 (USD Mn)
Figure 27 Europe Ucaas Market: Growth Analysis, By Geography, 2015 & 2020 (USD Mn)
Figure 28 Germany Ucaas Market, By Component, 2014-2020 (USD Mn)
Figure 29 Germany Ucaas Market, By Organization Size, 2014-2020 (USD Mn)
Figure 30 Germany Ucaas Market, By Vertical, 2014-2020 (USD Mn)
Figure 31 U.K. Ucaas Market, By Components, 2014-2020 (USD Mn)
Figure 32 U.K. Ucaas Market, By Organization Size, 2014-2020 (USD Mn)
Figure 33 U.K. Ucaas Market, By Vertical, 2014-2020 (USD Mn)
Figure 34 Rest Of Europe Ucaas Market, By Components, 2014-2020 (USD Mn)
Figure 35 Rest Of Europe Ucaas Market, By Organization Size, 2014-2020 (USD Mn)
Figure 36 Rest Of Europe Ucaas Market, By Vertical, 2014-2020 (USD Mn)
Figure 37 Mitel Revenue Mix, 2014 (%)
Figure 38 Orange Sa Revenue Mix, 2014 (%)
Figure 39 Vodafone Global Revenue Mix, 2014 (%)

Unified communication as a service (UCaaS) combines multiple information technology, or IT capabilities that facilitates efficient approach towards communicating and improving individuals, groups and organizations operations. It is a single-user interface to access all unified communications capabilities, including desktop, web and mobile phone, with features that include soft phone capabilities, instant messaging and presence.

The Europe UCaaS market is expected to grow at uniform rate between 2015 and 2020, as most of the enterprises are rapidly adopting UCaaS technology that offers rich communication experience with the help of upgraded and enhanced technologies, such as VOIP, LTE and WebRTC. In addition, the surge of BYOD trend among enterprises, and enhanced mobile technology have opened newer avenues for real-time business communications and collaboration. The integration of mobile and unified communications technology has further developed the existing communication and collaboration solutions as mobility and real-time collaboration are offered.

The Europe UCaaS market is segmented by component, organization size, vertical, and geography. The components comprise of telephony, unified messaging, conferencing, and collaboration platforms & application. On the basis of organization size, the market is segmented into small businesses (0-249 employees), medium businesses (250-999 employees), enterprise (1000-9999 employees), and large enterprises (10000+ employees). By industry vertical, the market is segmented into banking financial services & insurance (BFSI), telecom & IT, consumer goods & retail, healthcare, public sector & utilities, logistics & transportation, travel & hospitality, and other verticals. Based on geography, the market covers the U.K., Germany, Italy, France, and Rest of Europe.

In the Europe UCaaS market, the unified communication & collaborations deployment remains premise based, and is managed in-house. In most of the organizations, managed services model is preferred, in which the technology is based on-premise, but is managed by a trusted provider. The popularity to deploy the cloud based UCaaS solutions in-house is less considered by the end-users as the users need to be trained efficiently to handle it. 

The Europe UCaaS market has emerged from an in-house process to a sophisticated market involving a large number of vendors providing components and services. BT (U.K.), Orange Business Services (France), Unify (Germany), Outsourcery (U.K.), Alcatel-Lucent (U.S.), Mitel (U.S.), Avaya (U.S.), Cisco (U.S.), Microsoft (U.S.), Polycom (U.S.) and Vodafone Global (U.K.) are the major players operating in this market.